Chad Butler
Hospitality
Cape Town
Summary
As a Senior Waiter at Seabourn Cruise Lines, I've been recognized for elevating guest experiences through exceptional customer service and expert dining area management. I've demonstrated accuracy and efficiency in handling dietary requirements and training staff, significantly boosting return guest rates. I've excelled in both team leadership and meticulous attention to detail, ensuring seamless dining experience for the guests.
Overview
2025
2025
years of professional experience
Work History
Senior Waiter
Seabourn Cruise Lines
Washington USA
04.2013 - 11.2024
- Handled customer concerns promptly and professionally, ensuring positive dining experiences.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing the number of returning guests.
- Always made sure tables were well prepared in time for opening of the dining area.
- Always payed close attention to guests, ensuring that all their requirements were met.
- Trained new waitstaff on the steps of service for efficient handling of the high number of guests that were seated within the section.
- Developed healthy relationship with regular guests through friendly conversations and attentive service.
- Attended regular menu briefings before shift to answer any concerns relating to the evenings dining choices.
- Communicated clearly any dietary requirements from guests to main galley for food preparation.
- Supervised server staff and simultaneously served section of tables.
- Worked as a Senior Waiter in all Dining areas of the Ship including the Speciality Restaurant.
Project Manager, Construction
Self Employed
Cape Town
2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Certificate -
Wynberg Boys' High School
Cape Town 04.2001 -
Skills
Dining area preparation and maintanence
Guest dietary requirements
Time management expertise
Safe food handling
Tableside service
Bar terminology
Service prioritization
Exceptional customer service
Accomplishments
- Achieved Senior level shortly after joining the company
- Supervised team of 2 to 4 staff members.
- Contributed to event setup and organization.
- Always achieved great accolades with guests and crew
Timeline
Senior Waiter
Seabourn Cruise Lines
04.2013 - 11.2024
Certificate -
Wynberg Boys' High School
04.2001 -
Project Manager, Construction
Self Employed
2020 - Current
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