Summary
Overview
Work History
Education
Skills
Timeline
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Celumusa Princess Khumalo

Student
273 Francois Rd, Durban

Summary

A dedicated and analytical Social Science graduate with a Bachelor’s degree specialized in Criminology, Forensic Studies, and Community Development. Equipped with a strong understanding of crime prevention, investigative techniques, and community engagement strategies, combined with practical knowledge of forensic principles. Passionate about applying interdisciplinary skills to contribute to social justice, enhance community safety, and support effective development programs. Eager to leverage academic knowledge and research experience in roles that promote positive societal impact and foster collaborative solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Representatives

Customer Care and Billing CCI Talk Talk Campaign
11.2024 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Engaged with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information.
  • Diagnosed customer problems, provided solutions, and followed up to ensure satisfaction.
  • Maintained accurate records of customer interactions, transactions, comments, and complaints.
  • Gathered customer feedback to identify areas for improvement in products or services, contributing to enhanced customer satisfaction.

Cashier and Packer

Nondlela Bottle Store
12.2019 - 01.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Social Science - Humanities

University of KwaZulu Natal
Durban, South Africa
04.2001 -

Skills

- Active Listening

- Problem Solving

- Clear Communication

- Time Management

- Emotional Intelligence Proficient in Microsoft Office Suite (Word, Excel,Outlook, Forms)

- MS Teams & Zoom

- Packaging techniques

- Customer service

- Strong interpersonal abilities to build relationships with individuals within the community

-Proven ability to work overtime and out of hours when required

Timeline

Customer Service Representatives

Customer Care and Billing CCI Talk Talk Campaign
11.2024 - 02.2025

Cashier and Packer

Nondlela Bottle Store
12.2019 - 01.2021

Bachelor of Social Science - Humanities

University of KwaZulu Natal
04.2001 -

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