Nosipho Phiri
Waterfall , Durban
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representatives
Oxford
Hillcrest
03.2022 - 03.2023
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Addressed customer service enquiries effectively
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Served as point of escalation for complex customer issues capturing timely resolution to drive client retention
- Processed cash and card payments during busy shopping periods
Customer Service Representatives
Spar Retailers
04.2020 - 04.2021
- Addressed customer service enquiries effectively
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Processed and issued product orders and service upgrades for customers
- Guaranteed first-class service enthusiastically anticipating & catering to customer needs & requirements
Customer Service Representatives
Woolworths
02.2019 - 10.2019
- Built rapport with customers through courteous and professional communication
- Oversaw customer account enquiries, providing information to resolve service complaints and guarantee customer satisfaction
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Handled confidential and sensitive data discretion, reducing risk of fraud and theft
Administrative Assistant
Mansombane civils cc
01.2017 - 12.2018
- Answered and managed incoming and outgoing calls while recording accurate messages
- Directed incoming mail, inter-office messages and packages, to office recipients
- Handled clients correspondents and internal communications in a professional manner
- Managed information on company databases for different organizational activities to track history and safeguard accurate information
- Greeted visitors and directed them to right areas
- Database management and calendar management
- Accurate Data Entry and Quick books and Xero
- Billing and record keeping , Inventory and supply management
- Microsoft Word , Excel , Outlook , PowerPoint and SharePoint
- Proficiency with Photocopies, scanners and projects
Supervisor
Stats SA
01.2010 - 03.2011
- Aligned day to day activities with targets set by upper management
- Trained staff to review and reconcile daily transactions to apply best management practices
- Tracked employee productivity, performance and task completion to meet quality standards
- Met monthly objectives by providing personalized, friendly and knowledgeable customer assistance
- Trained staff in till management practices including reviewing and reconciling daily transactions
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Safeguarded time-keeping and personnel documents to maintain accurate records
- ARCHIVEMENTS AS AN ADMINISTRATOR
- Developed policies that saved the company 500 hours a year
- Maintained appointment calendar for 12 conference room
- Trained two new employees in office tasks
Education
Bachelor of Business Admin - Administration
01.2023
Bachelor of Science - Social Worker
University of South Africa
01.2017
Education - Computer Science
Coastal College
01.2007
Certificate of Higher -
Skills
- Customer needs analysis
- Process optimization
- Energetic work ethic
- Public speaking
- Quality assurance control
- Telephone enquiries specialist
- Multitasking
- Deadline driven
- Scheduling skills
- Attention to detail and accuracy
- Query resolution
- Invoice processing
- Problem-solving
- Customer data management
- Call centre experience
- Active listening
- Team leadership
- Proficient both in English and Zulu
- Diligent and hardworking
- Self - assured and dependable
- Strong communication skills
- Possesses a vibrant personality
- Creative Problem Solving
- Customer Service
- Schedule Mastery
- Typing Proficiency
- Clerical Support
- Receiving Support
- Computer Proficiency
References
REFERENCES
REFERENCE
WOOLWORTHS 374 AMANZIMTOTI
Ms P Mdluli 067 964 8880
MANSOMBANE CIVILS CC
Mr J Mansombane 074 310 2502
OXFORD VILLAGE SUPERMARKET
MS T DUMAKUDE 068 445 9126
SUPERSPAR DURBAN
MS NICOLE 063 000 4051
Languages
English
First Language
Timeline
Customer Service Representatives
Oxford
03.2022 - 03.2023
Customer Service Representatives
Spar Retailers
04.2020 - 04.2021
Customer Service Representatives
Woolworths
02.2019 - 10.2019
Administrative Assistant
Mansombane civils cc
01.2017 - 12.2018
Supervisor
Stats SA
01.2010 - 03.2011
Bachelor of Business Admin - Administration
Bachelor of Science - Social Worker
University of South Africa
Education - Computer Science
Coastal College
Certificate of Higher -
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