Cathrine Kedibone Ngobeni
Centurion
Summary
Detail-oriented Insurance and Financial Services professional with hands-on experience as a Branch Consultant, Financial Advisor, and Customer Service Specialist within leading financial institutions. Proven ability in policy administration, client needs analysis, risk awareness, and regulatory compliance (FAIS). Adept at interpreting insurance data, resolving complex client queries, and supporting operational efficiency. Seeking to leverage industry knowledge and analytical skills in a Junior Insurance Analyst role to contribute to accurate risk assessment and business decision-making.
Overview
7
7
years of professional experience
Work History
Retail Branch Consultant
Sanlam
Pretoria
02.2026 - Current
- Delivered exceptional customer service by addressing client inquiries and resolving issues, enhancing customer loyalty.
- Analyzed client financial needs and recommended tailored insurance solutions, improving client satisfaction and retention.
- Conducted regular compliance checks to ensure adherence to industry regulations, reducing risk and enhancing operational integrity.
- Developed and maintained strong relationships with clients, resulting in increased referrals and expanded business opportunities.
- Maintain confidential client records and adhered to data protection and company policies.
- Support administrative functions including filing, reporting, and daily branch operations
Financial Advisor
Metropolitan
09.2025 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Pursue new clients through establishment of new worksites, cold calling, lead follow-ups, and client visits.
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
- Retaining clients by making sure they remain part of the company and meeting daily/monthly target set by management.
- Being able to work independently.
- Cross selling additional insurance products while maintaining excellent customer service.
- Dealing with clients queries and complaints on all levels in a competent, efficient and professional way in accordance with the quality standards set by the company.
- Analyzed client feedback to refine service delivery and improve customer satisfaction ratings.
- Implemented strategic initiatives that increased client retention rates through targeted follow-up strategies.
- Dealing with clients queries and complaints on all levels in a competent, efficient and professional way in accordance with the quality standards set by the company.
Sales Administrator/ Client Service Representative
AFRICAN BANK
02.2019 - 05.2022
- Meet and /or exceed sales target set by branch management and responsible for sourcing and developing new contacts/prospects and sales leads through the bank's internal leads campaigns and own referrals.
- Verification of client documents.
- Maintaining and compiling daily personal client detail report.
- Cross selling additional bank products, and adhering to internal audit standards and compliance to policy and procedure.
- Selling short term insurance personal lines, long and short term investments.
- Telephonically transfer relevant clients issues to relevant departments.
- Being able to work independently.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Analyzed customer needs to recommend suitable financial products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
RE5 -
MOONSTONE
PretoriaNATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
PretoriaMATRIC - Commerce
HANS KEKANA HIGH SCHOOL
PretoriaSkills
- Negotiation & Persuasive communication
- Financial planning
- Analytical thinking
- Attention to detail and Deadline orientation
- Customer engagement
- Verbal and written communication and Telephone etiquette
- Challenge objections
- Microsoft Office proficiency
- Experience with Omni and Freshdesk support tools
- Financial analysis
- Client management
- Compliance checks
Personal Information
References
- Mrs. Matlala, Manager, African Bank, +27 61 422 6000, matlalam@africanbank.co.za
- HR Personnel, OUTsurance +27 12 673 3000 or +27 12 749 5300
- Mr George Tshoane,Manager, Metropolitan, +27 83 682 8290, george.tshoane@metropolitan.co.za
- Mrs. Mokone, Manager, Sanlam,+27 83 431 0584 Cathrine.Mokone@sanlamsky.co.za
Languages
English
Advanced
C1
Timeline
Retail Branch Consultant
Sanlam
02.2026 - Current
Financial Advisor
Metropolitan
09.2025 - Current
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
Sales Administrator/ Client Service Representative
AFRICAN BANK
02.2019 - 05.2022
RE5 -
MOONSTONE
NATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
MATRIC - Commerce
HANS KEKANA HIGH SCHOOL