Cathrine Kedibone Ngobeni
245 Basden Avenue, Midknight Valencia. Centurion
Summary
Experienced and results-driven Sales Consultant and Retentions Advisor with a strong background in customer service, cross-selling, and client relationship management within the banking and insurance sectors. Recognized for consistently exceeding sales targets, resolving client queries efficiently, and improving client retention through excellent service. Adaptable, team-oriented, and committed to delivering impactful business outcomes in dynamic environments.
Overview
3
3
years of professional experience
Work History
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
- Retaining clients by making sure they remain part of the company and meeting daily/monthly target set by management.
- Being able to work independently.
- Cross selling additional insurance products while maintaining excellent customer service.
- Dealing with clients queries and complaints on all levels in a competent, efficient and professional way in accordance with the quality standards set by the company.
- Analyzed client feedback to refine service delivery and improve customer satisfaction ratings.
- Implemented strategic initiatives that increased client retention rates through targeted follow-up strategies.
- Dealing with clients queries and complaints on all levels in a competent, efficient and professional way in accordance with the quality standards set by the company.
Sales Consultant
AFRICAN BANK
02.2019 - 05.2022
- Meet and /or exceed sales target set by branch management and responsible for sourcing and developing new contacts/prospects and sales leads through the bank's internal leads campaigns and own referrals.
- Verification of client documents.
- Maintaining and compiling daily personal client detail report.
- Cross selling additional bank products, and adhering to internal audit standards and compliance to policy and procedure.
- Selling short term insurance personal lines, long and short term investments.
- Telephonically transfer relevant clients issues to relevant departments.
- Being able to work independently.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Analyzed customer needs to recommend suitable financial products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
RE5 -
MOONSTONE
07.2020
NATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
12.2016
MATRIC - Commerce
HANS KEKANA HIGH SCHOOL
12.2012
Skills
- Negotiation & Persuasive communication
- Client Retention & Relationship Management
- Deadline and result driven
- Telephone and interpersonal communication skills
- Analytical Thinking
- Challenge objections
- Time Management & Deadline Orientation
- Experienced in Omni Channel & Fresh Desk
- Telephone Etiquette
- Proficient in MicroSoft Office
<Enter your own>
References
- Mrs. Matlala, Manager, African Bank, +27 61 422 6000, matlalam@africanbank.co.za
- HR Personnel, OUTsurance +27 12 673 3000 or +27 12 749 5300
Timeline
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
Sales Consultant
AFRICAN BANK
02.2019 - 05.2022
NATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
MATRIC - Commerce
HANS KEKANA HIGH SCHOOL
RE5 -
MOONSTONE
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