Cathrine Kedibone Ngobeni
Summary
Dynamic experienced Sales Consultant and Retentions Advisor with proven negotiation and persuasive speaking skills. Achieved sales targets consistently while enhancing client retention through exceptional service. Skilled in cross-selling insurance and banking products and adept at managing client queries efficiently. Committed to delivering results and fostering strong client relationships in a competitive environment.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
3
3
years of professional experience
Work History
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
- Meet and /or exceed sales target set by branch management and responsible for sourcing and developing new contacts/prospects and sales leads through the bank's internal leads campaigns and own referrals.
- Verification of client documents.
- Maintaining and compiling daily personal client detail report.
- Cross selling additional bank products, and adhering to internal audit standards and compliance to policy and procedure.
- Selling short term insurance personal lines, long and short term investments.
- Telephonically transfer relevant clients issues to relevant departments.
- Retaining clients by making sure they remain part of the company and meeting daily/monthly target set by management.
- Being able to work independently.
- Cross selling additional insurance products while maintaining excellent customer service.
- Dealing with clients queries and complaints on all levels in a competent, efficient and professional way in accordance with the quality standards set by the company.
Sales Consultant
AFRICAN BANK
02.2019 - 05.2022
Education
RE5 -
MOONSTONE
07.2020
NATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
12.2016
MATRIC - Commerce
HANS KEKANA HIGH SCHOOL
12.2012
Skills
- Negotiation skills
- Persuasive speaking skills
- Deadline and result driven
- Telephone and interpersonal communication skills
- Analytical
- Challenge objections
- Time Management
References
- Mrs. Matlala, Manager, African Bank, +27 61 422 6000, matlalam@africanbank.co.za
- HR Personnel, OUTsurance +27 12 673 3000 or +27 12 749 5300
Timeline
Retentions Advisor
OUTSURANCE
06.2022 - 08.2022
Sales Consultant
AFRICAN BANK
02.2019 - 05.2022
RE5 -
MOONSTONE
NATIONAL DIPLOMA - ECONOMIC MANAGEMENT ANALYSIS
TSHWANE UNIVERSITY OF TECHNOLOGY
MATRIC - Commerce
HANS KEKANA HIGH SCHOOL
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