Catharina Susanna Hardman
Johannesburg
Summary
Experienced Payroll Administration Lead with more than 25 years of professional experience within Banking, Payroll Administration, Human Capital Operations, HR Shared Services, Employee Administration and Customer Service environments. Recognised as a trusted Workday Subject Matter Expert (SME) with extensive experience in payroll processing, governance, audit compliance, employee lifecycle management, position management, organisational restructuring and quality assurance. Strong expertise in Workday HCM, PaySpace Payroll, payroll controls, employee data management, compensation changes, organisational structures, EIB processing, quality control reviews and payroll governance. Proven ability to lead teams, drive operational excellence, improve customer experience and ensure compliance with internal policies and audit requirements. A highly motivated professional with strong stakeholder management, leadership, analytical, problem-solving and communication skills who consistently delivers accurate, compliant and customer-focused services.
Overview
2027
2027
years of professional experience
Work History
Payroll Coordinator
First National Bank
08.2011 - Current
- Coordinated payroll processing for employee portfolios, ensuring accuracy and timeliness.
- Performed salary, tax, pension, retirement and termination calculations.
- Executed payroll audits and reviews to ensure compliance and accuracy in payroll operations.
- Oversaw payroll exception and variance reporting to identify discrepancies and enhance payroll accuracy.
- Processed and reviewed manual payments and tax directives.
- Conducted pre-payroll and post-payroll validation checks.
- Managed pension refund schedules and submissions.
- Supported managers and employees with payroll-related matters.
- Maintained payroll compliance and confidentiality standards.
- Assisted with payroll governance and risk management activities.
- Provided support and guidance relating to payroll policies and procedures.
Payroll Administration Lead | Workday SME | Quality Control Specialist
First National Bank
- Current
- Act as Subject Matter Expert (SME) for Workday Change Job and Position Management processes.
- Provide guidance and support to managers, business stakeholders and HR teams regarding employee administration transactions.
- Perform quality control reviews to ensure compliance with governance and audit requirements.
- Validate employee transfers, promotions, restructures, cost centre changes, reporting line changes and compensation transactions.
- Support Workday EIB uploads and large-scale employee change initiatives.
- Investigate and resolve Workday transaction errors and process exceptions.
- Support payroll integration activities between Workday and PaySpace.
- Ensure employee changes are accurately processed and reflected in payroll.
- Drive continuous improvement initiatives to improve efficiency and customer experience.
- Support organisational restructuring and workforce management initiatives.
- Monitor compliance and data integrity across employee administration processes.
- Manage escalations and complex employee administration matters.
- Key Achievements
- Established as a trusted Workday Subject Matter Expert.
- Supported governance and audit initiatives through effective quality control processes.
- Contributed to payroll risk reduction through accurate validation of employee transactions.
- Supported organisational change programmes and restructuring activities.
- Played a key role in ensuring data integrity and payroll compliance.
Query Resolution Clerk
First National Bank
01.2010 - 07.2011
- Resolved payroll and employee administration queries.
- Managed tax, UIF, pension, medical aid and payroll enquiries.
- Assisted with maternity leave, travel reimbursements and termination calculations.
- Investigated payroll discrepancies and corrective actions.
- Ensured effective and timely query resolution.
- Maintained high levels of customer service and stakeholder satisfaction.
HR Administration & Benefits Consultant
First National Bank
02.2009 - 01.2010
- Managed employee onboarding, resignations and retirements.
- Processed maternity leave administration.
- Prepared payroll input documentation.
- Assisted with HR administration projects.
- Issued certificates of service and UIF documentation.
- Supported managers and employees with HR administration matters.
HR Consultant
First National Bank
04.2007 - 02.2009
- Maintained employee information on HR and payroll systems.
- Processed appointments, promotions, transfers and reporting line changes.
- Supported managers with HR administration requirements.
- Assisted with payroll and employee-related enquiries.
- Maintained accurate employee records.
Administrative Assistant
First National Bank
05.2003 - 03.2007
- Managed branch administration and operational activities.
- Performed treasury and cash management functions.
- Managed reconciliation and balancing activities.
- Controlled staff system access and profile management.
- Provided exceptional customer service support.
Customer Service Representative
First National Bank
11.2001 - 05.2003
- Opened and maintained customer accounts.
- Assisted customers with products and services.
- Managed customer queries and complaints.
- Delivered professional customer service.
Service Assistant
First National Bank
07.1999 - 06.2000
- Managed customer complaints and service escalations.
- Assisted branch staff and management teams.
- Liaised with internal departments regarding customer concerns.
Clerical Assistant
First National Bank Insurance
02.1998 - 03.1998
- Opened and cancelled policies.
- Performed general administrative support duties.
Education
Grade 12 (Matric) -
Hoërskool Vorentoer
Skills
- Payroll Administration & Processing
- Payroll Governance & Compliance
- Workday HCM
- Workday Change Job Transactions
- Workday Position Management
- Workday Compensation Processes
- Workday EIB Processing
- PaySpace Payroll
- Employee Lifecycle Management
- Payroll Audits & Reconciliations
- HR Shared Services
- Organisational Restructuring
- Employee Data Management
- Quality Assurance & Quality Control
- Governance & Risk Management
- Customer Service Excellence
- Team Leadership
- Stakeholder Management
- Process Improvement
- Payroll Tax Calculations
- Benefits Administration
- Employee Relations Support
- Human Capital & Payroll Systems
- Workday Change Job
- Workday EIB
- Workday Compensation
- Oracle Payroll
- Unique Payroll System
- Symplexity HR System
- Microsoft Office
- Advanced Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
Accomplishments
- More than 25 years of Banking, Payroll and Human Capital experience.
- Bronze CREST Award Recipient.
- Trusted Workday Subject Matter Expert.
- Extensive experience in Workday and PaySpace environments.
- Strong governance, compliance and audit background.
- Proven leadership and stakeholder management capability.
Training
- Workday Training
- Payroll Administration
- Tax Calculations
- I-Recruitment
- Women's Leadership Programme
- Diversity Workshop
- Customer Service Excellence
- Microsoft Office Applications
References
Mr. Henk Pieterse 0833808680
Miss. Charleen Allison 0834543199
Mrs Marinda Coetzee 0875777907
Timeline
Payroll Coordinator
First National Bank
08.2011 - Current
Query Resolution Clerk
First National Bank
01.2010 - 07.2011
HR Administration & Benefits Consultant
First National Bank
02.2009 - 01.2010
HR Consultant
First National Bank
04.2007 - 02.2009
Administrative Assistant
First National Bank
05.2003 - 03.2007
Customer Service Representative
First National Bank
11.2001 - 05.2003
Service Assistant
First National Bank
07.1999 - 06.2000
Clerical Assistant
First National Bank Insurance
02.1998 - 03.1998
Payroll Administration Lead | Workday SME | Quality Control Specialist
First National Bank
- Current
Grade 12 (Matric) -
Hoërskool Vorentoer