Carol Tshwedi Maloba
1418 Unit 1Hammanskraal,GP
Summary
Dynamic professional with a proven track record at Impala Platinum Mine, excelling in data management and customer relations. Adept at enhancing office productivity through meticulous documentation and effective communication. Recognized for reducing errors in data entry and fostering strong client relationships, ensuring confidentiality and satisfaction in all interactions.
Overview
14
14
years of professional experience
Work History
Site Manager
Pendospan Mining
08.2024 - 02.2026
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Monitored, coached, and supervised team of Number employees in year.
- Oversaw all daily office operations and equipment maintenance.
- Resolved issues between employees and customers using company policies.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Interviewed, hired, and trained new workers.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
Administrative Clerk
Impala Platinum Mine
07.2021 - 06.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Facilitator
Anglo American
03.2017 - 06.2021
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Financial Advisor
Avbob
01.2015 - 03.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Collaborated with team members to streamline processes and improve overall client experience.
Financial Advisor
Old Mutual
04.2012 - 11.2014
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Facilitated new client onboarding process and investment account setup.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
- Delivered strategic investment advice for individual and corporate clients.
- Customized investment portfolios to align with changes in clients' financial situations, maintaining optimal performance.
- Streamlined reporting processes, providing clients with clear, actionable insights into their financial status.
Education
High School Diploma - Information Technology High School Level
Settlers Agricultural High
SettlersHigh School Diploma - Diploma in Mining And Mineral Processing
Tshwane Institute of Technology
PretoriaHigh School Diploma - N5 Mechanical Engineering
Tshwane South College
PretoriaSkills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Problem-solving
Database entry
Data compilation
Customer follow-up
Verbal and written communication
Microsoft Office Suite
Spreadsheet development
Attention to detail
Billing and invoicing
Time management
Word processing
Maintaining confidentiality
Office supply management
Interpersonal confidence
Timeline
Site Manager
Pendospan Mining
08.2024 - 02.2026
Administrative Clerk
Impala Platinum Mine
07.2021 - 06.2024
Facilitator
Anglo American
03.2017 - 06.2021
Financial Advisor
Avbob
01.2015 - 03.2017
Financial Advisor
Old Mutual
04.2012 - 11.2014
High School Diploma - Information Technology High School Level
Settlers Agricultural High
High School Diploma - Diploma in Mining And Mineral Processing
Tshwane Institute of Technology
High School Diploma - N5 Mechanical Engineering
Tshwane South College