Carol Phillios Nyathi
IT Helpdesk Support
9919 Winnie Mandela Tembisa 1623,GP
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in helpdesk support environment. Ready to help team achieve company goals To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced IT Technician with over 2 years of experience in industry . Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
IT Printer Service
It Qulate
Centurion , Printer services
2021.11 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Adding printer on the users laptop
- making sure that the printers have papers all the time
- changing the toners on the printers
Quality Assurance Analyst
cartrack
rosebank , got a better offer
2021.06 - 2021.10
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Reported problems and concerns to management.
Help Desk Technician
Ekurhuleni
tembisa , contract ended
2017.06 - 2019.05
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Compiled and accurately entered data for each customer encounter to record in system.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
Bokamoso Secondary School
Tembisa 2009.01 - 2014.12
Certificate - Help Desk Support
PC Training And Business College
Kempton Park 2014.01 - 2014.12
MCSA CAERTIFICATE - Windows Server 2016
TOURQUE IT
Revonia 2017.08 - 2019.04
Certificate - Work Readiness Program
Ifundi
Sandton 2021.02 - 2021.02
No Degree - Introduction To The Kyocera Printer
Kyocera
Midrand 2021.11 - 2021.11
Skills
High-quality customer service
Onsite and remote services
Community nutrition services
Customer service abilities
Friendly service mentality
Organizational skill
Computer application and theory application
Leadership and ownership
Accomplishments
Code 10 drivers license
certificate of accomplish from microsoft
Timeline
IT Printer Service
It Qulate
2021.11 - Current
No Degree - Introduction To The Kyocera Printer
Kyocera
2021.11 - 2021.11
Quality Assurance Analyst
cartrack
2021.06 - 2021.10
Certificate - Work Readiness Program
Ifundi
2021.02 - 2021.02
MCSA CAERTIFICATE - Windows Server 2016
TOURQUE IT
2017.08 - 2019.04
Help Desk Technician
Ekurhuleni
2017.06 - 2019.05
Certificate - Help Desk Support
PC Training And Business College
2014.01 - 2014.12
High School Diploma -
Bokamoso Secondary School
2009.01 - 2014.12