Carol Phillios Nyathi
IT Helpdesk Support
9919 Winnie Mandela Tembisa 1623,GP
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in helpdesk support environment. Ready to help team achieve company goals To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced IT Technician with over 2 years of experience in industry . Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
IT Printer Service
It Qulate
Centurion , Printer services
11.2021 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Adding printer on the users laptop
- making sure that the printers have papers all the time
- changing the toners on the printers
Quality Assurance Analyst
cartrack
rosebank , got a better offer
06.2021 - 10.2021
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Reported problems and concerns to management.
Help Desk Technician
Ekurhuleni
tembisa , contract ended
06.2017 - 05.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Compiled and accurately entered data for each customer encounter to record in system.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
Bokamoso Secondary School
Tembisa 01.2009 - 12.2014
Certificate - Help Desk Support
PC Training And Business College
Kempton Park 01.2014 - 12.2014
MCSA CAERTIFICATE - Windows Server 2016
TOURQUE IT
Revonia 08.2017 - 04.2019
Certificate - Work Readiness Program
Ifundi
Sandton 02.2021 - 02.2021
No Degree - Introduction To The Kyocera Printer
Kyocera
Midrand 11.2021 - 11.2021
Skills
High-quality customer service
Accomplishments
Code 10 drivers license
certificate of accomplish from microsoft
Timeline
IT Printer Service
It Qulate
11.2021 - Current
No Degree - Introduction To The Kyocera Printer
Kyocera
11.2021 - 11.2021
Quality Assurance Analyst
cartrack
06.2021 - 10.2021
Certificate - Work Readiness Program
Ifundi
02.2021 - 02.2021
MCSA CAERTIFICATE - Windows Server 2016
TOURQUE IT
08.2017 - 04.2019
Help Desk Technician
Ekurhuleni
06.2017 - 05.2019
Certificate - Help Desk Support
PC Training And Business College
01.2014 - 12.2014
High School Diploma -
Bokamoso Secondary School
01.2009 - 12.2014
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