Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Work Availability
Timeline
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Carol Pereira

HR Administrator/Accountant And Human Capital Administrator
Randburg

Summary

Dynamic HR professional with extensive experience at Alarms International/Alarms Specialists, excelling in employee relations and compliance with labour laws. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in HRIS and conflict resolution, driving organizational success through effective communication and strategic problem-solving. Committed to fostering a positive workplace culture. Reliable leader focused on achieving results and empowering teams. Known for adaptability to changing needs and a fast learner. Excellent administrative and leadership skills. Valid Driver's License.

Overview

21
21
years of professional experience
2
2
Languages

Work History

Branch Manager

Ace Furniture
08.2019 - 03.2020
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • HR Administrator - Key Responsibilities: Employee Data Management (Maintaining accurate and up-to-date employee records, including personal information, employment contracts, and performance reviews, in HR systems and physical files). HR Policy & Procedure Support (Assisting with the implementation and communication of HR policies and procedures, ensuring compliance with company policies and legal requirements). Recruitment & Onboarding (Supporting the recruitment process by posting job openings, scheduling interviews, conducting background checks, and assisting with the onboarding of new hires.) Payroll & Benefits Administration (providing support to the payroll and benefits functions, including gathering employee information for payroll processing, and assisting with benefits enrollment). Employee Relations (addressing employee queries related to HR policies, procedures, and benefits, and escalating complex issues to the appropriate HR personnel). HR Reporting & Analysis (Generating reports on HR metrics, such as headcount, turnover, and absenteeism, and analyzing data to identify trends and areas for improvement). General Administrative Support (Providing general administrative support to the HR department, including managing correspondence, scheduling meetings, and maintaining office supplies). Compliance (ensuring compliance with all applicable labour laws, by-laws, and regulations related to HR functions).

Financial Manager and Personal Assistant to Owner

Jangacore Pty Ltd
01.2019 - 07.2019
  • Optimized cash flow management strategies, ensuring sufficient funds were available for daily operations while maximizing returns on idle cash balances.
  • Enhanced financial reporting accuracy through regular audits and reconciliations, leading to improved decision-making capabilities.
  • Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
  • Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
  • Oversaw administrative staffing by recruiting, interviewing and onboarding new personnel.
  • Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
  • Identified and investigated variances to optimize financial plans and forecasts.
  • Created and implemented effective accounting systems, best practices, and policies.
  • Negotiated advantageous contract terms with suppliers, resulting in significant cost savings without sacrificing quality or delivery times.
  • Complied with all relevant regulations by maintaining detailed records of financial transactions, minimizing the risk of penalties or fines from regulatory authorities.
  • Used Microsoft Excel to manage employee payroll and benefits, such as Pastel and Sage programs.
  • Managed high volumes of financial activity in fast-paced, risk-based corporate environment.
  • Prepared cash flow projections, cost analysis, and monthly and quarterly reports.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Complied with established internal controls and policies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Supported financial director with special projects and additional job duties.
  • Performed banking, business administration, and financial tasks to guarantee excellent service.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • HR - Key Responsibilities: Employee Data Management, HR Policy and Procedures, Recruitment and Onboarding, Payroll and Benefits Administration, Employee Relations, HR Reporting and Analysis, General Administration, and Compliance.
  • Managing the owner's house and lodging property with six sections.
  • Staff management, financial control, guest satisfaction, facility maintenance, and ensuring compliance with health, safety, and operational standards.
  • Buying and reporting including full administrational requirements.

HR Administrator & Personal Assistant to Manager

The Revue Bar
11.2016 - 12.2017
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Oversaw hiring, staffing, and labour law compliance.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.

General Manager, HR Administration

Alarms International/Alarms Specialists
04.1999 - 12.2014
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Management of laws, by-laws, and legislation, including courses with 10 years of experience in Fair Labour Practice.
  • Eight years of VIP payroll experience.
  • Excellent auditing skills.
  • Editor of the company's monthly magazine and newsletters.
  • Marketing, buying, and designing pamphlets and advertisements for company expansion and advancement.
  • Spearheaded year-end award functions and annual birthday bashes, incorporating support and teamwork from the community's leading industries, e.g. SAPS, Fire Department, Traffic Department, Naval Base, and many more.
  • Excellent bookkeeping and financial reporting.
  • Initially began as a receptionist in this company and achieved 5 promotions and progressions with full functions achieved from Debtors, Creditors, Technical Secretary, Operations Administrator, Secretarial and Human Resources Officer until final promotion to General Manager.

Education

High School Diploma -

Rossburgh High School
Durban
04.2001 -

Skills

Customer service

Additional Information

During much change from the pandemic, being self-motivated, I learnt new skills transcribing for students at The University of Kwa-Zulu, Natal (UKZN), and how to operate machinery, design, build, restore (reupholster) lounge suites and other furniture. Assisted small businesses with virtual administration. Being a seamstress as a hobby for over 4 decades, I managed to secure a contract with WBG, a truck company, to recover truck seats for their huge fleet, replace blackout curtains and design and make waterproof mattress covers, as well as design and make seat covers for Iveco Busses for Transnet's fleet in Durban. Designed unique cement craft and arts and crafts and sold them at Harlequins Flea Market on Saturdays. Made and sold matric dance dresses and waistcoats etc. I am an all-rounder, and a very creative individual that loves nature and have lived on and maintained a ranch and the animals daily care for 2 decades. I was a star athlete in my younger years. I am diabetic with high blood pressure, which is all managed successfully with medication. I comply with dietary stipulations to avoid imbalance and keep fit too. I can still outrun all of my children to date. I enjoy fun runs and music. God willing, I still have 50 years of good living left in me.

Interests

Volunteering

History

Nature

Playing instruments and singing

Arts & Crafts

Sewing

Cooking & Baking

Writing Children's Books

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Manager

Ace Furniture
08.2019 - 03.2020

Financial Manager and Personal Assistant to Owner

Jangacore Pty Ltd
01.2019 - 07.2019

HR Administrator & Personal Assistant to Manager

The Revue Bar
11.2016 - 12.2017

High School Diploma -

Rossburgh High School
04.2001 -

General Manager, HR Administration

Alarms International/Alarms Specialists
04.1999 - 12.2014

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Carol PereiraHR Administrator/Accountant And Human Capital Administrator