Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Sachiwo

Richard Sachiwo

Concierge
Randburg

Summary

Dynamic and dedicated hospitality professional with extensive experience at Four Seasons Hotel. Expert in managing multiple tables with precision and delivering exceptional service. Proven ability to enhance guest satisfaction through attentive service and conflict resolution. Skilled in tray carrying and maintaining high cleanliness standards, ensuring a memorable dining experience.

Overview

17
17
years of professional experience

Work History

Hotel Waiter

Four Seasons Hotel
11.2020 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Hotel Waiter

Southern Sun Sandton
03.2015 - 08.2020
  • Increased repeat business with personalized recommendations for menu items and daily specials.
  • Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Developed strong rapport with regular customers through friendly conversations and attentive service.
  • Inspected dishes and utensils for cleanliness.
  • Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
  • Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.

Restaurant Team Member

Bay Cafe
11.2008 - 01.2009
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Prepared food orders, cooking on grill and operating fry station.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

Diploma - Marketing Management

UNISA
Johannesburg
04.2001 -

No Degree - Business Management

Regent Business School
Johannesburg
04.2001 -

Skills

  • Tray carry (8 plates), silver-service precision
  • 8-table section management, 90-sec greeting rule
  • Table setting
  • Calm peak-rush multitasking
  • Conflict resolution / composure under pressure
  • Order taking

Timeline

Hotel Waiter

Four Seasons Hotel
11.2020 - Current

Hotel Waiter

Southern Sun Sandton
03.2015 - 08.2020

Restaurant Team Member

Bay Cafe
11.2008 - 01.2009

Diploma - Marketing Management

UNISA
04.2001 -

No Degree - Business Management

Regent Business School
04.2001 -

Similar Profiles

CREATE PROFILE
Richard SachiwoConcierge