Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carmen Fischer

Johannesburg

Summary

Dynamic professional with extensive experience at Standard Bank, excelling in customer relationship management and effective communication. Proven track record in elevating service levels and fostering stakeholder engagement. Adept at data analysis and problem-solving, driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Consultant Complaints Management

Standard bank
Johannesburg
08.2012 - Current
  • Coordinated cross-functional teams to achieve high-quality results within tight timelines.
  • Cultivated and maintained strategic relationships with key stakeholders and clients.
  • Led initiatives to elevate customer service levels across the organization.
  • Utilized strong verbal communication skills to engage customers and identify their needs.

Escalated Complaints Specialist

Standard bank
Johannesburg
01.2019 - 01.2021
  • Coordinated with other departments to ensure efficient workflow processes.
  • Maintained accurate records of customer interactions and feedback.
  • Generated reports to track performance metrics of team members.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Call Centre Consultant -General Banking

Standard bank
Johannesburg
03.2011 - 02.2012
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.

Call Centre Consultant - Card Divsion

Standard bank
Johannesburg
02.2007 - 03.2011
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Determined consumer needs to provide products and services appealing to larger market.

Education

BCOM Law

Boston City Campus
Johannesburg
01-2024

High School Diploma -

Chris Jan Botha Senior Secondary School
Johannesburg
12-2003

Skills

  • Customer relationship management
  • Legal research
  • Data analysis
  • Team collaboration
  • Problem solving
  • Effective communication
  • Stakeholder engagement
  • Verbal and written communication
  • Continuous improvement
  • Goal setting

Affiliations

  • Cooking, Baking, research, movies, shopping.

Timeline

Escalated Complaints Specialist

Standard bank
01.2019 - 01.2021

Consultant Complaints Management

Standard bank
08.2012 - Current

Call Centre Consultant -General Banking

Standard bank
03.2011 - 02.2012

Call Centre Consultant - Card Divsion

Standard bank
02.2007 - 03.2011

BCOM Law

Boston City Campus

High School Diploma -

Chris Jan Botha Senior Secondary School

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Carmen Fischer