Carmen Fischer
Johannesburg
Summary
Dynamic professional with extensive experience at Standard Bank, excelling in customer relationship management and effective communication. Proven track record in elevating service levels and fostering stakeholder engagement. Adept at data analysis and problem-solving, driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Consultant Complaints Management
Standard bank
Johannesburg
2012.08 - Current
- Coordinated cross-functional teams to achieve high-quality results within tight timelines.
- Cultivated and maintained strategic relationships with key stakeholders and clients.
- Led initiatives to elevate customer service levels across the organization.
- Utilized strong verbal communication skills to engage customers and identify their needs.
Escalated Complaints Specialist
Standard bank
Johannesburg
2019.01 - 2021.01
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Generated reports to track performance metrics of team members.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Call Centre Consultant -General Banking
Standard bank
Johannesburg
2011.03 - 2012.02
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Call Centre Consultant - Card Divsion
Standard bank
Johannesburg
2007.02 - 2011.03
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
Education
BCOM Law
Boston City Campus
Johannesburg2024-01
High School Diploma -
Chris Jan Botha Senior Secondary School
Johannesburg2003-12
Skills
- Customer relationship management
- Legal research
- Data analysis
- Team collaboration
- Problem solving
- Effective communication
- Stakeholder engagement
- Verbal and written communication
- Continuous improvement
- Goal setting
Affiliations
- Cooking, Baking, research, movies, shopping.
Timeline
Escalated Complaints Specialist
Standard bank
2019.01 - 2021.01
Consultant Complaints Management
Standard bank
2012.08 - Current
Call Centre Consultant -General Banking
Standard bank
2011.03 - 2012.02
Call Centre Consultant - Card Divsion
Standard bank
2007.02 - 2011.03
BCOM Law
Boston City Campus
High School Diploma -
Chris Jan Botha Senior Secondary School