Valencia Perumal

• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated customer needs and feedback to drive product and service improvements.
• Assisted with complaint gap analyses and risk assessments.
• Provided constructive feedback to internal teams based on customer complaints, contributing to continuous improvement initiatives.
• Maintained accurate records of all complaints received, actions taken, and outcomes achieved for reporting purposes.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

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• Reduced fraud cases by implementing effective detection strategies and monitoring systems.
• Collaborated with cross-functional teams to develop robust anti-fraud measures, preventing potential losses.
• Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
• Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.