Summary
Overview
Work History
Education
Skills
References
Timeline
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Monique Mary-Anne Schalkwyk

Summary

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Rmo Tracer (Absa, Standard Bank and Wesbank)

H and H Legal
10.2023 - Current
  • Tracing and communicating with client for debt using CPB
  • Send instructions to attorney’s office to prepare documents for sheriff office to attach assets
  • Make corresponding notes on collections system
  • Working with SMAC, VTN & WOD

Call Centre Agent

Merchants SA
05.2022 - 06.2023
  • Handle customer queries telephonically
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customer with product and service information
  • Identify solve and escalate priority issues to appropriate resources
  • Follow up customer calls where necessary.

Education

Grade 12 -

Willow Crescent Secondary
01.2010 - 12.2015

Customer Service Certificate -

Greater Eldorado Park
01.2015 - 01.2016

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Internet Explorer

References

 Themba (Facilitator), 0820720830

Jennifer Barnard (Manager) 0645438870

Siyabulela Magwaza  0828761230



Timeline

Rmo Tracer (Absa, Standard Bank and Wesbank)

H and H Legal
10.2023 - Current

Call Centre Agent

Merchants SA
05.2022 - 06.2023

Customer Service Certificate -

Greater Eldorado Park
01.2015 - 01.2016

Grade 12 -

Willow Crescent Secondary
01.2010 - 12.2015

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Monique Mary-Anne Schalkwyk