Byron Roelfse
Swellendam
Summary
Proactive and meticulous Professional with over 8 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Shift Manager - Assistant restaurant manager
KFC Swellendam
07.2017 - Current
- Helping to develop the company's service, supervise staff and manage its resources
- Dealing with any queries or complaints efficiently and professionally
- Managing manpower resources effectively to make sure all business objectives are met consistently
- Following all operational procedures for cash handling, health and safety and security to ensure the well-being of self, other staff members and customers at all times
- Managing cost within the shift by controlling overtime, and by identifying other unnecessary cost efficiencies
- Conducting daily staff meetings to give feedback on key work related issues.
Freelance copywriter, Blog/Web content writer
01.2016 - 06.2017
- Contributed to several link building efforts to increase SEO rankings for targeted keywords
- Writing interesting and unique posts for companies and clients 'Google + social media accounts.
Receptionist/Waiter
Swellengrebel hotel
12.2013 - 12.2015
- Welcoming guests and providing hospitality towards customers and clients
- Booking rooms for guests
- Taking food and drinks orders in restaurant
- Setting up events and functions
- Stock taking and food and beverage ordering.
Merchandiser/Field marketer
Avi field marketing
10.2010 - 11.2013
- Developed and integrated local promotions and special in store events
- Evaluated existing marketing procedures to pinpoint areas for improvement
- Tracked competitor activities to prepare counter marketing plans
- Monitored and resolved customer issues.
Education
senior secondary - Grade 12
Swellendam Secondary
Swellendam 01.2001 - 01.2005
Advertising and Marketing
Academy of York
Skills
TECHNICAL SKILLSundefined
Additional Information
- ACHIEVEMENTS & AWARDS , 7 At standard restaurants compliance audits conducted on my shifts. Kfc swellendam is currently on its10th consecutive streak, becoming only the second store to accomplish this in our franchise's history. 2019 top 10 in country contributing to add hope campaign.
Accomplishments
- Supervised team of 18 staff members to achieve prize of number 1 Kfc in South africa 2020
Timeline
Shift Manager - Assistant restaurant manager
KFC Swellendam
07.2017 - Current
Freelance copywriter, Blog/Web content writer
01.2016 - 06.2017
Receptionist/Waiter
Swellengrebel hotel
12.2013 - 12.2015
Merchandiser/Field marketer
Avi field marketing
10.2010 - 11.2013
senior secondary - Grade 12
Swellendam Secondary
01.2001 - 01.2005
Advertising and Marketing
Academy of York
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