Summary
Overview
Work History
Education
Skills
Secondary Education And Qualifications
Other Qualifications
Contact Numbers
Health
Driver License
Personal Information
References
Timeline
Generic

Byron Chetty

Technical Specialist
Johannesburg

Summary

I am a very enthusiastic, hard-working, honest and a determined individual. I believe that continuous learning is the key to being a successful person. Being a passionate and vibrant individual, I believe that I will be of good service to your company as I am also very broad minded and will help in assisting your company in making a difference.

Overview

18
18
years of professional experience

Work History

Debriefing Clerk

SOS Unlimited
01.2007
  • Capture all P.OD’s from Drivers
  • Handling queries from customers
  • Ensuring report is on zero undelivered
  • After hours Customer Services.

Product support specialist/Technical Specialist

Altron Managed Solutions / NCR
11.2011 - Current
  • Liaison with OEM partners and other suppliers to ensure product is developed as quality specified
  • Development of spec sheets and Data sheets
  • Product development as per customer specific requirement
  • Provide costing sheets to sales team and tender department
  • Assist sales teams with market selling pricing to ensure target margins are met
  • Customer presentation developed and presented
  • Specification writing
  • Market research on competition and new technology
  • 2nd Level Technical Support & troubleshooting on products
  • Facilitate technical Training and Product information sessions
  • Provide leadership and guidance on technical solution delivery to all partners
  • Ensure that expenses are within budget, Identify and implement cost reductions, Ensure that solutions are cost effective
  • Assist with Software testing to get products market ready
  • Relationship Management with internal and external clients & suppliers/OEM
  • Participate in operational meetings or projects as required with project and sales team
  • Assist with site specific documentation according to customer technical specification.

Jnr. Product support specialist

Bytes Managed Solutions
02.2016 - 11.2016
  • Provide 1st level support to CSR around the country
  • Provide support on ATM’s both hardware and software calls for Nedbank, Absa, FNB and Mercantile Bank
  • Assist daily in providing technicians with correct and relevant part numbers
  • Request and decode error logs from problematic ATM’s on a daily basis
  • Testing new components
  • Compiling of field service bulletins to CSR’s on new devices and procedures
  • Assist with support for projects and new installations
  • Assist in 1st level support on all TCR support calls
  • Stand-in when TCR consultant is not available
  • Remove support on Nedbank Teller application and TCR
  • Assign TCR hardware calls to Bytes Managed Solutions.

Technician(Customer Service Rep – Promotion)

Bytes Managed Solutions
01.2011 - 02.2016
  • Manage calls for clients (Game, PnP, Boxer, Pep, Nedbank, Absa, Fnb)
  • Assists with McDonalds, Builders Trade Depo
  • Managing SLA and travelling to sites
  • Updating and keeping track of logged and suspended calls
  • Keeping track of boot stock and doing site services on equipment and preventative maintenance
  • Managing relevant paperwork
  • Maintain and effective working environment and quickly resolve customer issues
  • POS refresh- installation/de-installation of tills in Pick n Pay stores
  • Repair on all till points/ back office pc’s
  • Repairing of print.

Processing Clerk, Promoted to Fleet Controller

R.T. T
01.2007 - 11.2010
  • Ensuring all Cargo get collected from Customers on a daily basis
  • Ensuring containers are sent to In-House customers daily
  • Ensuring all Cargo is brought back to depot before cut-off time
  • Handling queries from customers.

HR Clerk

Boxer Head Office
07.2006 - 01.2007
  • Capturing of all leave forms for all store Nationwide
  • Handling Inbound and Outbound query calls
  • Maintain filling room
  • Calculate leave days due to all employees.

Grocery Assistant

Shoprite Checkers
06.2006 - 07.2006
  • Flow assistant

Junior Technician

Tytam Technologies
02.2006 - 05.2006
  • Management of support desk

Education

Degree (Incomplete), Bachelor of Commerce (B. Comm) -

UNISA

Certificate, Computer Literacy - undefined

Cyber.com

Certificate, A - undefined

Cyber.com

Skills

Problem-solving abilities

undefined

Secondary Education And Qualifications

Asoka Secondary, Grade 12, English, Afrikaans, Mathematics, Accounting, Geography, Biology, 2004

Other Qualifications

  • Dell certification
  • HP certification
  • IBM certification
  • CIMA Accreditation for ATM technology for banks (Italy)
  • Edcon Technician Certificate
  • Microsoft Word
  • Microsoft Excel
  • Advanced Excel
  • Microsoft Power point
  • PnP kiosk program
  • Automated Teller Machine Technical certificate
  • Automated Teller Machine new generation training
  • Cash Connect technical
  • Cash Connect Bulk deposit acceptor
  • Practical Leadership Skills – Udemy
  • Project Management Foundation - Udemy

Contact Numbers

082 876 6861

Health

Excellent

Driver License

Code 08

Personal Information

  • ID Number: 8703175117085
  • Nationality: South African

References

Available on request

Timeline

Jnr. Product support specialist

Bytes Managed Solutions
02.2016 - 11.2016

Product support specialist/Technical Specialist

Altron Managed Solutions / NCR
11.2011 - Current

Technician(Customer Service Rep – Promotion)

Bytes Managed Solutions
01.2011 - 02.2016

Debriefing Clerk

SOS Unlimited
01.2007

Processing Clerk, Promoted to Fleet Controller

R.T. T
01.2007 - 11.2010

HR Clerk

Boxer Head Office
07.2006 - 01.2007

Grocery Assistant

Shoprite Checkers
06.2006 - 07.2006

Junior Technician

Tytam Technologies
02.2006 - 05.2006

Degree (Incomplete), Bachelor of Commerce (B. Comm) -

UNISA

Certificate, Computer Literacy - undefined

Cyber.com

Certificate, A - undefined

Cyber.com

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Byron ChettyTechnical Specialist