BUSISWE BALOYI
Qualified Teacher
Alberton
Summary
A passionate qualified teacher with good communication skills, very good at creating an atmosphere conducive to learning. I am actively seeking a position that offers an opportunity for advancement to expand my knowledge and experiential base while creating engaging and meaningful learning experience that cater to the diverse needs of my students.
Overview
18
18
years of professional experience
Work History
Service Consultant
Capitec Bank
01.2009 - Current
- Responsible for providing excellent client service by fulfilling the client's needs (Save, Transact, and Credit).
- Selling credit cards, personal loans, funeral cover, investment and home loan
- Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/inquiry transactions
- Acting as the first point of contact on the customer journey by coordinating the queue
Gauteng Online Project
Gauteng Department of Education
01.2008 - 01.2009
- Introducing basic computer skills to learners.
- Assisting teachers with data capturing, filing, copies and invigilating.
Call Centre Agent
Merchant Business Unit
01.2008 - 01.2009
- Entering and updating customer information accurately.
- Gathering feedback from customers to improve service quality and customer satisfaction.
- Attending training sessions to stay updated on company products, services, and policies.
- Working closely with other call center team members to share information and improve service delivery.
- Handling customer inquiries
Education
Bachelors of Education - Intermediate & Senior Phase
University of South Africa (UNISA)
Pretoria01.2023
Higher Certificate - Adult Basic Education & Training
University of South Africa (UNISA)
Pretoria01.2015
NQF Level 4 - Banking
Chartwell Business College
01.2015
Skills
Valid Driver's License
References
- Danielle Lottering, Branch Manager, br004467@capitecbank.co.za, 087 756 0225, Capitec Bank
- Rapelang, Gangada, Former Branch Manager, 081 321 8437
KEY COMPETENCIES
- Passionate about teaching.
- Demonstrates patience and compassion.
- Committed to helping children reach their full potential by fostering a supportive learning environment.
- Responsible and attentive person.
- Strong organizational skills and ability to communicate effectively to learners both in writing and orally.
Timeline
Service Consultant
Capitec Bank
01.2009 - Current
Gauteng Online Project
Gauteng Department of Education
01.2008 - 01.2009
Call Centre Agent
Merchant Business Unit
01.2008 - 01.2009
Bachelors of Education - Intermediate & Senior Phase
University of South Africa (UNISA)
Higher Certificate - Adult Basic Education & Training
University of South Africa (UNISA)
NQF Level 4 - Banking
Chartwell Business College