BUSISIWE BALOYI
Alberton
Summary
A passionate qualified teacher with good communication skills, very good at creating an atmosphere conducive to learning. I am actively seeking a position that offers an opportunity for advancement to expand my knowledge and experiential base while creating and engaging a meaningful learning experience that caters to the diverse needs of my students.
I would like to work in an environment where my acquired skills will be fully utilized and grow as an individual and together with the organization that I work for.
Overview
19
19
years of professional experience
Work History
Service Consultant
Capitec Bank
Alberton
11.2009 - Current
- Provides excellent client service by fulfilling the client's needs (Save, Transact, and Credit).
- Selling credit cards, personal loans, funeral cover, and investment
- Accurately and timeously, gather and capture client information for loan approvals and conduct transactions
- Acting as the first point of contact on the customer journey by coordinating the queue
Gauteng Online Project
Gauteng Department of Education
01.2008 - 10.2009
- Introduced basic computer skills to enhance learners' digital literacy.
- Supported teachers by capturing data and organising files to streamline administrative processes.
Call Centre Agent
Merchant Business Unit
01.2007 - 12.2008
- Entered and updated customer information to maintain data accuracy.
- Collected customer feedback to enhance service quality and satisfaction.
- Entering and updating customer information accurately.
- Collaborated with call center team members to share information and streamline service delivery.
- Attending training sessions to stay updated on company products, services, and policies.
Education
Bachelors of Education - Intermediate & Senior Phase
University of South Africa (UNISA)
Pretoria01-2023
Higher Certificate - Adult Basic Education & Training
University of South Africa (UNISA)
Pretoria01-2015
NQF Level 4 - Banking
Chartwell Business College
01-2015
Skills
- SACE Registered
- Lesson Planning
- Classroom Management
- People management
- Customer service
- Leadership Skills
- Professional ethics
- Valid Driver's License
References
- Danielle Lottering, Branch Manager, br004467@capitecbank.co.za, 087 756 0225,
- Rapelang Gangada, Former Branch Manager, 081 321 8437
Timeline
Service Consultant
Capitec Bank
11.2009 - Current
Gauteng Online Project
Gauteng Department of Education
01.2008 - 10.2009
Call Centre Agent
Merchant Business Unit
01.2007 - 12.2008
Bachelors of Education - Intermediate & Senior Phase
University of South Africa (UNISA)
Higher Certificate - Adult Basic Education & Training
University of South Africa (UNISA)
NQF Level 4 - Banking
Chartwell Business College