Busisiwe Ndaba
Service Consultant
Summary
Dedicated Service Consultant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication, organisation skills and a strong attention to detail
Overview
9
9
years of professional experience
Work History
Service Consultant
Capitec Bank
09.2015 - 02.2024
- Met and exceeded all set targets consistently by identifying links and hooks and by optimising
- Ensure a detailed understanding of the client’s needs is gained through applying detailed probing and questioning
- Oversaw all client queries pro-actively by providing an update on the query status within 24 hours
- Open and maintain client savings accounts
- Grant credit and issue funeral covers.
Collections Agent
Capitec Bank
04.2020 - 07.2020
- Take calls from branch in attempt to rehabilitate clients who have fallen off the credit life cycle
- Take calls from clients to come up with the most suitable arrangement.
Client Service Champion
Capitec Bank
11.2014 - 08.2015
- Welcome potential, new and/or existing clients into the branch (meet & greet)
- Attend to clients in a fast, friendly, professional manner
- Determine and clarify the client need and check for any additional client needs
- Explain product range and associate Client Service procedures
- Check completeness and validity of documents in line with latest FICA and client document requirements as displayed at the Hello Point
- Stay abreast with client documentation changes.
Receptionist (Temporary)
Key West Shopping Centre
08.2014
- Switch board operation
- Attending to customer queries
- Recording shops’ turnover figures
- Controlling register
- Assist customers with store information.
Education
Bachelor Of Arts Public Management and Governance - undefined
University of Johannesburg
02.2011 - 12 2013
National Certificate in Banking NQF L4 - undefined
Cornerstone Performance Solutions
11.2015 - 8 2016
National Certificate in Banking NQF L5 - undefined
Cornerstone Performance Solutions
06.2019 - 7 2020
Skills
Active listenerundefined
Full Name
Busisiwe Ndaba
Attributes
- Friendly and Approachable
- Persuasive
- Pro-active
- Creative
Timeline
Collections Agent
Capitec Bank
04.2020 - 07.2020
National Certificate in Banking NQF L5 - undefined
Cornerstone Performance Solutions
06.2019 - 7 2020
National Certificate in Banking NQF L4 - undefined
Cornerstone Performance Solutions
11.2015 - 8 2016
Service Consultant
Capitec Bank
09.2015 - 02.2024
Client Service Champion
Capitec Bank
11.2014 - 08.2015
Receptionist (Temporary)
Key West Shopping Centre
08.2014
Bachelor Of Arts Public Management and Governance - undefined
University of Johannesburg
02.2011 - 12 2013
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