Busisiwe Mayisela
Waitress
Johannesburg
Summary
Proven waitress at Mag & Bean, adept in guest relations management and dining area maintenance, excelled in high-volume settings by leveraging strong multitasking abilities and hospitality service expertise. Achieved consistent customer satisfaction through effective complaint handling and safe food practices, enhancing dining experiences and operational efficiency
Overview
9
9
years of professional experience
Work History
Waitress
Mug & Bean
Johannesburg Mall Of The South
02.2021 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used cash registers and credit card machines to cash out customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of person wait staff who attended to specific needs of countless customers daily for Mug and Bean restaurant with social relevancy and intentionality.
Waitress
Mug and Bean
Kempton Park OR Tambo International Airport
04.2015 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported needs of person wait staff who attended to specific needs of countless customers daily for Mug and Bean restaurant with social relevancy and intentionality.
Education
Advance Computer Certificate - Advance Computer Literacy Skills
MSC Business College
Kempton Park, South Africa 04.2001 -
Call Centre Certificate - Call Centre
Khomanani Business College
Johannesburg, South Africa 04.2001 -
Skills
Customer Service
Languages
English
Bilingual or Proficient (C2)
isizulu
Bilingual or Proficient (C2)
isiNdebele
Advanced (C1)
Timeline
Waitress
Mug & Bean
02.2021 - Current
Waitress
Mug and Bean
04.2015 - 01.2021
Advance Computer Certificate - Advance Computer Literacy Skills
MSC Business College
04.2001 -
Call Centre Certificate - Call Centre
Khomanani Business College
04.2001 -
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