Bronwyn Dietrich
Administrator
Brackenfell
Summary
Experienced professional with a proven track record of effectively working with the public. Bringing energy, enthusiasm, and proficiency in various business communication tools to the office. Skills, knowledge, and determination align perfectly with the position requirements. Excited to showcase commitment and make a valuable contribution to the team. Thank you for considering the application.
Overview
20
20
years of professional experience
2139
2139
years of post-secondary education
1
1
Language
Work History
Creditor's Clerk
Ford Claremont
07.2023 - Current
- Manage incoming service booking requests via phone, email, and walk-ins
- Schedule service appointments and confirm with customers
- Maintain accurate and up-to-date booking records
- Coordinate daily workshop capacity and technician availability
- Assist customers with general service-related enquiries
- Update and manage the dealership’s booking system
- Ensure accurate data entry of customer and vehicle details
- Liaise with service advisors and workshop staff to manage workflow
- Follow up with customers for reminders and confirmations
- Provide support to the service department as needed
- Timeous and accurate preparation of creditors reconciliation’s
- Process creditors documents
- File all creditors documents
- Preparation of cheque and electronic payments
- Allocations of payments and invoices on Evolve
- Follow up on outstanding invoices not processed
- Greet and direct visitors and clients in a courteous and professional manner.
Answer incoming calls and manage the front desk.
Handle basic administrative tasks such as filing, data entry, and message taking.
Maintain a tidy and organized reception area.
Estate Agent (FFC registered)
Moonstone Properties
02.2019 - 03.2023
- Assisting buyers and sellers in marketing and purchasing properties at the best price and terms.
- Conducting market research to determine property values.
- Preparing necessary paperwork, including contracts, leases, and closing statements.
- Coordinating property viewings, open houses, and auctions.
- Networking with mortgage lenders, attorneys, and contractors.
- Advising clients on market conditions, pricing, and legal requirements
Research
Professor. Janan Dietrich PHD
09.2022 - 09.2022
- Event Coordination
- Community Engagement
- Voluntary
Peace Officer and Traffic Warden
Law Enforcement (City of Cape Town)
06.2015 - 01.2019
- Law Enforcement Officer
- By-Laws
- Regulations
- Traffic notices
- Crime prevention experience
- Court section - delivery of warrants, issuing of summons, capturing.
- PA - assisted in admin duties and working relation with Principal inspector and members, interaction with senior management, Correspondence, documents, and telephone queries was processed, task management
Customer care consultant and Trainer
Carecross Health
11.2005 - 02.2015
- Assisting with enquires for providers, members, specialists, medical aid schemes and brokers. Projecting Professional service support.
- Assisting/ training staff on new upgrades and testing new systems for company. Coaching staff on assessments monitor, giving feedback and encouragement, Record and monitor per agent per month
- Identify training needs & Continuous quality improvement
- Maintain and develop questions for evaluations
- Evaluate, recommend, and implement processes and procedures
- Ensure that the call center agents are motivated, skilled, coached and empowered to contribute to the success of CareCross Health
- Develop sound relations with clients and other departments to promote trust and confidence towards the Client Contact Centre
- Liaise with IT when necessary
- Service administrator error reports
- Correct and adjust daily files for administrators
Education
High School Diploma -
Westridge Secondary School
Mitchells Plain, South Africa 04.2001 - 01.2008
High School Diploma -
Computer & Secretarial Business Studies
Cape Town, South Africa 04.2001 - 01.1999
High School Diploma -
City of Cape Town
Cape Town, South Africa 04.2001 - 02.2019
High School Diploma -
City of Cape Town
Cape Town, South Africa 04.2001 - 01.2015
High School Diploma -
City of Cape Town
Cape Town, South Africa 04.2001 - 01.2018
No Degree -
Udemy
Brackenfell, South Africa 04.2001 - 01.2022
No Degree -
City of Cape Town
Brackenfell, South Africa 04.2001 - 01.2022
Research Ethics Evaluation -
City of Cape Town
Cape TownNo Degree -
Udemy
Cape Town 04.2001 - 01.2022
Skills
Intro to computers
Windows
MS Word
Pastel
Excel
Microsoft Word
PowerPoint
OneNote
Outlook
Canva
Publisher
UON
Evolve
PTS
BSI
Interests
Hiking
Reading
Marketing
Outdoor activities
Timeline
Creditor's Clerk
Ford Claremont
07.2023 - Current
Research
Professor. Janan Dietrich PHD
09.2022 - 09.2022
Estate Agent (FFC registered)
Moonstone Properties
02.2019 - 03.2023
Peace Officer and Traffic Warden
Law Enforcement (City of Cape Town)
06.2015 - 01.2019
Customer care consultant and Trainer
Carecross Health
11.2005 - 02.2015
High School Diploma -
Westridge Secondary School
04.2001 - 01.2008
High School Diploma -
Computer & Secretarial Business Studies
04.2001 - 01.1999
High School Diploma -
City of Cape Town
04.2001 - 02.2019
High School Diploma -
City of Cape Town
04.2001 - 01.2015
High School Diploma -
City of Cape Town
04.2001 - 01.2018
No Degree -
Udemy
04.2001 - 01.2022
No Degree -
City of Cape Town
04.2001 - 01.2022
No Degree -
Udemy
04.2001 - 01.2022
Research Ethics Evaluation -
City of Cape Town
Languages
- English
- Afrikaans
Personal Information
- ID Number: 8102130132083
- Dependents: 1
- Health Status: Excellent
- Date of Birth: 02/13/81
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
First Names
Bronwyn