Brandon Arendse
Client Care Manager
Cape Town
Summary
Experienced telecommunications professional with a proven track record in managing global communication devices, particularly SIM devices, seeking to leverage expertise in cost analysis, vendor management, and policy development to contribute effectively as a SIM Telecommunications Manager at PowerFleet.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Client Care Manager
MiX Telematics
6 2015 - Current
- Provided external consulting services to clients, identifying opportunities for solutions selling
- Managed existing client databases and resolved service-related issues promptly
- Documented and evaluated company business data for integration and analysis
- Designed comprehensive data reports and tools to assist business decision-making
- Coordinated client billing reports monthly and resolved any arising issues
- Led projects such as the Unitrans Nerve Centre, centralizing operations for improved efficiency
- Received Performance Awards in 2017 and 2021 for outstanding client support and revenue improvement.
- Received Super Star Award in 2023 for outstanding client support and revenue improvement
Contract Compliance Administrator
MiX Telematics
03.2006 - 11.2014
- Ensured contract compliance and accuracy of Fleet Active and HEAT/Sales Force databases
- Managed vehicle configurations and testing for data integrity
- Provided training and support to clients on system usage
- Handled client de-installation and re-installation of FM units
- Managed client queries and HEAT/Sales Force calls effectively
- Reason for leaving: Retrenched November 2014
Education
Diploma - Fleet Management (NQF Level 5)
SBS Business School
Cape Town 01.2012 - 05.2012
Management Development Program (MDP) - (NQF Level 6)
University of Stellenbosch Business School
Cape Town 01.2011 - 05.2011
Information Technology - (NQF Level 6)
Oval College
Cape Town 01.2001 - 05.2003
Skills
MS Word
undefinedTimeline
Diploma - Fleet Management (NQF Level 5)
SBS Business School
01.2012 - 05.2012
Management Development Program (MDP) - (NQF Level 6)
University of Stellenbosch Business School
01.2011 - 05.2011
Contract Compliance Administrator
MiX Telematics
03.2006 - 11.2014
Information Technology - (NQF Level 6)
Oval College
01.2001 - 05.2003
Client Care Manager
MiX Telematics
6 2015 - Current
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