Bradley Swail
Cape Town
Summary
Dynamic finance and reservation administrator with a proven track record at Aquila Private Game Reserve. Expert in customer service and data entry, I successfully raised revenue and managed outstanding payments. My attention to detail and commitment to excellence fostered strong client relationships, enhancing overall guest satisfaction and loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance and Reservation Administrator
Aquila Private Game Reserve
10.2023 - Current
- Refunds
- Raising of revenue
- Outstanding payments
- Agent commissions
- Creating bookings
- Booking confirmations
- Booking invoicing
- Transfer confirmations
Travel Consultant
Lekkeslaap
11.2013 - 11.2023
- Online Bookings
- Payment allocations
- Flight ticketing
- Customer care
Booking Agent
Safarinow
03.2009 - 10.2013
- Online bookings
- Customer care
- Payment allocations
- Booking admin
Guest House Manager
The Lodge Obs
01.2002 - 03.2009
- Implemented effective cost control measures, reducing overhead expenses without compromising quality.
- Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Established partnerships with local businesses to enhance guests'' experience through value-added services.
Education
High School Diploma -
Wynberg Boys
Cape Town 11-2001
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Certification
Marketing
Timeline
Finance and Reservation Administrator
Aquila Private Game Reserve
10.2023 - Current
Travel Consultant
Lekkeslaap
11.2013 - 11.2023
Booking Agent
Safarinow
03.2009 - 10.2013
Guest House Manager
The Lodge Obs
01.2002 - 03.2009
High School Diploma -
Wynberg Boys
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