Overview
Work History
Education
Skills
Timeline
Generic

Boxolo Gola

Matric
Cape Town

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Call Center Agent

African credit union
cape town
02.2022 - 09.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Promoted available products and services to customers during service, account management and order calls.

Waiter

Spur
Cape Town
06.2021 - 12.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

SEAT Academy
Cape Town
02.2022 - Current

Skills

Computer literate, part time acting

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Timeline

Call Center Agent

African credit union
02.2022 - 09.2022

High School Diploma -

SEAT Academy
02.2022 - Current

Waiter

Spur
06.2021 - 12.2021

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Boxolo GolaMatric