Bokang Vitalis Leloka

Experienced sales and customer service representative in the financial industry seeking challenging opportunities for growth and advancement. Utilizing experience and skills to maintain and increase drive to better the profession in harmony with organization objectives. Strong focus on team collaboration and achieving results, professional host management leader prepared for this role. Skilled in event coordination, guest relations, and conflict resolution, bringing exceptional communication and organizational abilities to positively contribute to any company or organization. Reliable and adaptable, eager to learn and excel in this position.

• Date of Birth: 07/27/84
• Gender: Male
• Nationality: South African
• Driving License: Code B
• Marital Status: Single

• FAIS Financial Industry Related policies
• Claims processes, escalations and follow ups to enable business objectives such TCF/ manage expectations. Quotations and onboarding new clients.
• Negotiating with customers and business owners at all levels
• Report writing and presentation skills
• FMCG - DC (Distribution Center/Warehousing): Have a clear understanding of Order to Cash process. Order processing up selling and invoicing. Credit Control and order releases. Dispatch right through to point to point of delivery.
• FICA-Credit Lending procedures and policies
• NCR-Credit Regulation Guidelines
• TCF - Treating Customer Fairly- Ensuring clear understanding of products and procedures and ensuring compliance at all client interactions levels/needs from application to after sales service/claims.