Rame Kabange

Duties:
• Sell sports subscriptions to businesses and public spaces in France, the UK, and Australia, including popular leagues like Ligue 1, La Liga, Scottish Premiership, and Italian Serie A via the Screach TV App available on DAZN, and beIN Sports.
• Handle customer inquiries from both new and existing customers through Microsoft Dynamic CRM, ensuring timely and effective communication to address their needs.
• Support the customer onboarding process, guiding customers remotely from installation to comprehensive training, ensuring they are fully equipped to use the Screach TV App.
• Resolve service requests received through email, phone, web, and social media, addressing technical issues, subscription queries, or other concerns raised by customers in a timely and efficient manner.
• Monitor and analyze AI tool performance within the Screach TV app, utilizing data to optimize user experience and enhance app functionality for a growing customer base.

• Work remotely in all aspects of telemarketing, customer service, and performance analysis, ensuring seamless communication and service delivery despite geographical distance.

• Sell Amazon France Ligue 1 subscriptions to businesses in France and England, effectively negotiating and closing contracts to ensure mutually beneficial outcomes for both the client and the company.
• Negotiate and finalize contracts, ensuring all parties understand and agree on terms that foster long-term partnerships and positive business relationships.
• Strengthen customer relationships by actively managing and nurturing these connections to ensure satisfaction, loyalty, and repeat business through consistent engagement.
• Provide customer support through a variety of channels, including voice, chat, and email, handling inquiries, issues, and feedback with professionalism and efficiency to maintain a high level of service.
• Deliver compelling sales presentations that highlight the key benefits of Amazon Ligue 1 subscriptions for businesses, focusing on how these subscriptions can enhance customer experience, drive foot traffic, and improve the overall atmosphere.
• Work in a hybrid environment, managing a blend of remote and on-site responsibilities, balancing direct client meetings with virtual engagements to provide flexible and responsive service based on client needs.
• Collaborate with internal teams both remotely and in-person to ensure quality assurance, seamless customer onboarding, and continuous improvements in service delivery, adapting to different working environments for optimal performance.

Duties:

• Provided expert customer support on gaming and sports betting platforms such as PMU and Winamax, addressing inquiries related to account management, betting procedures, and game rules, ensuring clarity and satisfaction in customer interactions.
• Resolved customer issues related to online poker, casino games, and sports bets, achieving a 76% customer satisfaction rate by leveraging in-depth knowledge of the gaming industry and its standards.
• Utilized CRM software (Hubspot) to manage and document all customer interactions, maintaining accurate and comprehensive records to ensure a smooth and efficient service process.
• Educated customers on responsible gaming practices, offering guidance on regulatory requirements and promoting safer betting habits, which contributed to a more positive and informed user experience.
• Worked in a hybrid setting, balancing remote work and in-office responsibilities depending on the schedule, allowing for flexibility in customer support delivery while ensuring timely resolution of issues.
• Collaborated with internal teams to optimize service quality and ensure compliance with gaming regulations, enhancing overall service standards in both remote and on-site environments.