BOITUMELO MPHAHLELE
JOHANNESBURG
Summary
Proactive Credit Controller with expertise in customer account reconciliation and payment processing. Achieved efficient invoice processing and timely resolutions to customer queries by maintaining regular client contact and negotiating realistic repayment plans. Focused on fostering positive relationships, ensuring accuracy, and managing high workloads within fast-paced environments.
Overview
8
8
years of professional experience
Work History
Credit Controller
Ithemba Property Management
JOHANNESBURG
08.2025 - Current
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Maintained regular email and telephone contact with customers to facilitate timely resolution of overdue account payments.
- Prepared letters requesting payment for overdue accounts and escalated to legal action to enforce collection.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Negotiated repayment plans by identifying causes of delinquent payments, supporting debt recovery within realistic time frames.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
Lease capturing Clerk
Ithemba property management
JOHANNESBURG
08.2019 - 08.2025
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Processed invoices, receipts, and payments accurately, ensuring timely maintenance of financial records.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed daily office operations and provided administrative support for senior management, contributing to enhanced organisational efficiency.
- Supported office operations by taking on ad-hoc clerical duties.
- Managed client communications by answering phones and corresponding through email.
- Responded to incoming requests for information or forwarded to the appropriate individual.
- Scanned new documentation into system and classified data using standard codes.
- Safeguarded sensitive and confidential data in compliance with security best practices.
- Maintained a clean and safe working environment, conducting regular checks to comply with health and safety standards.
- Streamlined office operations by implementing procedure and policy improvements, ensuring consistent workflow.
- Capture new leases on MDA software system.
- Bill tenants First invoice statements.
- Manage online spreadsheets and reports.
- Log overtime and staff leave in Sage Ecotime.
Front Office Administrator
Janmac Diamond Works
JOHANNESBURG
01.2018 - 07.2019
- Answered incoming calls and provided information, ensuring seamless communication and maintaining professionalism.
- Maintained organised calendar covering team meetings, trips and appointments.
- Delivered administrative support to team, facilitating timely completion of projects and adherence to deadlines.
- Conducted initial screening of incoming correspondence, prioritising urgent matters for prompt attention.
- Managed office supplies inventory and ordered new supplies to support uninterrupted office operations.
- Trained and mentored junior administrative team members in procedures.
- Received stock deliveries and updated inventory records accurately.
Education
Certificate of Higher Education - Human resource Practice
Rosebank College
Johannesburg, GP01-2016
matric - Matric
Centurion College
Johannesburg, GP01-2014
Skills
- Debt management
- Debt recovery
- Telephone collections
- Customer account reconciliation
- Payment processing
- Spreadsheet proficiency
- Written and verbal communication
- Negotiation skills
- Customer communication
- Time management
Languages
English
Proficient
C2
Timeline
Credit Controller
Ithemba Property Management
08.2025 - Current
Lease capturing Clerk
Ithemba property management
08.2019 - 08.2025
Front Office Administrator
Janmac Diamond Works
01.2018 - 07.2019
Certificate of Higher Education - Human resource Practice
Rosebank College
matric - Matric
Centurion College