Boitumelo lesola
Securities Administrator
Pretoria
Summary
Results-driven Securities Administrator with expertise in document management and customer service in financial services. Skilled in software utilization and process streamlining, enhancing service quality and client relationships. Contributes to team success in dynamic environments through effective communication and adaptability.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Securities Clerk
Housing Investment Partners (Pty) Ltd
10.2017 - Current
- Managed document quality and ensured compliance with internal controls for securities processing.
- Handled client queries efficiently, providing timely updates, and solutions.
- Assisted with internal audits by preparing required documentation and ensuring accuracy.
- Conducted data entry and indexing for home loan applications, ensuring completeness, and accuracy.
- Provided administrative support by coordinating communication between clients, attorneys, and developers.
- Prepared and provided detailed settlement figures for bond cancellations. Managed acknowledgment of debtor activities to guarantee compliance. Facilitated substitution of debtors, ensuring smooth procedural flow.
Sales Support Consultant
Housing Investment Partners (Pty) Ltd
07.2014 - 07.2017
- Pre-screen documents for quality checks on applications received.
- Providing updates and progress reports to sales consultants, clients, attorneys, estate agents, and developers.
- Arranged meetings with sales department.
- Sending bond statements and pay-out registration letters to existing clients.
- Managed customer enquiries via phone and email, delivering exceptional service and support for sales team efficiency.
- Answered phone calls, received complaints, and resolved issues to increase customer satisfaction.
- Worked collaboratively with team members to meet deadlines and KPIs.
- Compiled weekly sales reports for management review, highlighting trends, achievements, and areas for improvement.
- Company Overview: Housing Investment Partners (Pty) Ltd, a joint venture between Old Mutual Group and the National Housing Finance Corporation, provides income-linked mortgage loans to first-time buyers in the affordable housing market.
Reservations and Ticketing Agent
Thai Airways International
05.2010 - 06.2014
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- Compiled detailed reports on reservation activity for senior management to inform decision-making.
- Facilitated continuous improvement initiatives for internal controls within the Ticketing Department.
- Completed various tasks assigned by Reservations Supervisor and Area Manager in a timely manner.
- Evaluated operational procedures to identify improvement opportunities, enhancing overall customer service.
- Compiled reports on reservation activity for senior management review.
- Ensuring continuous improvement to the efficiency and effectiveness of internal controls within the Ticketing Department.
- Ad-hoc tasks given by the Reservations Supervisor and the Area Manager.
- Company Overview: Thai Airways International is the flag carrier airline for Thailand. It has earned a worldwide reputation for offering high-standard products and customer service.
Reservations and Ticketing Agent
Menzies Aviation
02.2009 - 05.2010
- Maintained accurate transaction, payment, and ticket records, ensuring compliance with financial regulations.
- Processed payments and sent confirmation details to customers via email.
- Completed various tasks assigned by the Reservations Supervisor and Area Manager to support operational needs.
- Resolved customer complaints with professionalism, offering viable solutions to ensure repeat business.
- Resolved customer complaints professionally, providing viable solutions that encouraged repeat business.
- Ensured continuous improvement in the efficiency and effectiveness of internal controls within the Ticketing Department.
- Compiled and analyzed customer feedback to recommend enhancements in service delivery and operational efficiency.
- Company Overview: Menzies Aviation is a global team that provides air cargo, fuel, and ground services at more than 250 airports in 58 countries.
Education
National Diploma - Tourism Management
Tshwane University of Technology
Pretoria, GautengMatric Certificate - undefined
Ngaka Maseko Secondary School
Pretoria, GautengSkills
Financial software
Document management
Compliance adherence
Document control
Data entry
MS Office
Lexis Instruct
Galileo
Amadeus
Attention to detail
Problem-solving
Time management
Handling work pressure
Customer service
Communication skills
Accomplishments
- HIP Best employee Aug 2018
- Chairperson of the NPO Movement Voices4Joy
Certification
Further Education and Training Certificate: project Management: NQF Level 4(2024) SDC (Skills Development Corporation)
Timeline
Securities Clerk
Housing Investment Partners (Pty) Ltd
10.2017 - Current
Sales Support Consultant
Housing Investment Partners (Pty) Ltd
07.2014 - 07.2017
Reservations and Ticketing Agent
Thai Airways International
05.2010 - 06.2014
Reservations and Ticketing Agent
Menzies Aviation
02.2009 - 05.2010
Matric Certificate - undefined
Ngaka Maseko Secondary School
National Diploma - Tourism Management
Tshwane University of Technology
PROFESSIONAL ATTRIBUTES
- Willing to learn more and advance my skills.
- To obtain a challenging position to enable me to optimize my management skills, quality assurance and training expertise to the benefit of my employer.
- To be part of a dynamic team where hard work and sincerity is appreciated.
- To achieve personal gratification through impacting on the lives of others.
- To be counted amongst those who have and served and continue to serve South Africa with distinction.
- To have a positive attitude which will facilitate a good working environment.
DRIVING LICENCE
Category B-With own Transport