Boitumelo Agnes Nkitle
Office Administration
Ga-Rankuwa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, exceptional communication skills and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Human Resources Administrator
Omnicor
09.2020 - 08.2022
- Manage and update HR Documents & Records
- Update and communicate HR Policies as required
- Assist payroll department by updating internal databases (e.g., record sick, annual, or maternity leave)
- Manage the Recruitment process
- Load the Role advert on the recruitment platforms
- Liaise with recruitment agencies
- Source applicants
- Send recruitment survey to applicants
- Shortlist the applicants
- Schedule applicants for Interviews
- Conduct fair and effective interviews
- Schedule applicants for Psychometric Assessments
- Manage the On-Boarding process of new employees
- Prepare HR documents, such as employment contracts, Medical Aid forms, and new hire guides
- Schedule and plan the Onboarding Programme with the Hiring Manager
- Welcome the new employees and share their Onboarding Programme together with an Employee Handbook prior to their 1st day of Employment
- Load employees on all required systems
- Notify IT and Payroll of new recruits and their requirements from the company
- Announce the employment of the new employees to the Organisation within 72 hours of contract signage
- Send the Onboarding Survey to new employees 6 weeks after employment start date
- Schedule face-to-face/online Onboarding Interviews
- Consolidate Onboarding interview and survey results
- Manage the Exit process of employees exiting the company
- Announce the exiting of the employee to the Organisation
- Notify IT and Payroll of exiting employee
- Send the Exit Survey to exiting employee within 72 hours of resignation/termination
- Schedule face-to-face/online Exit Interview
- Consolidate Exit interview and survey results
- Send Exit interview feedback to the HR Manager and Employee Manager
- Administer the Career/Performance discussions
- Collate Career Discussion documents
- Schedule Career Discussion Sessions
- Send Career Discussion Communications
- Send and collate Career Discussion feedback surveys
- Training new staff members on the Career Discussion process and policy
- Manage the Facilities Department
- Develop and implement checklists and processes to ensure consistent facilities standards
- Ensure cost effective, high value vendors and suppliers are sourced by the Receptionist
- Manage requirements of the OHS Act
- Update the facilities asset register
Psychometric Assessments Administrator
Omnicor
04.2013 - 08.2020
- First point of contact for Psychometric assessment bookings requests, enquiries, and queries.
- Coordinate Psychometric assessments bookings nationwide by liaising with clients, candidates, Regional assessments administrators/associates both telephonically and through e-mails.
- Ensure that assessment tools are loaded on the system before the assessment date, and that clients and company information is loaded and correct, as well as candidates’ details.
- Confirm and follow up with candidates to ensure that all candidates arrive for the assessments and follow up with any who do not attend in order to reschedule their assessment dates and update the information on the system.
- Ensure that all assessments required documents are saved on the company server and uploaded on the Company system.
- Create assessment quotations for clients.
- Manage the Company system’s calendar for assessments and feedback sessions respectively.
- Generate daily assessments reports and ensure that clients receive them timeously.
- Process assessment team’s administration duties.
- Coordinate management feedback meetings between Psychometrists’ and clients (Mainly managers or HR consultants) and ensure that all feedback documents are ready and provided to the Psychometrists prior to the meetings.
- Manage high workload, extreme pressure due to deadlines and meeting client’s and business expectations, delivery, and turn-around times.
- Train newly appointed Psychometrists on the company’s assessments booking system and processes.
- Co-ordinate interviews and assessments bookings for internal staff recruitment.
- Go through job profiles and compile recommended Psychometric assessment battery of tests, which is derive based on the competencies required for the assessed role (basic knowledge of this skill as it is a self-taught skill).
- Reason for leaving: Transitioned to a new role within the company for growth
Government Accounts Manager
Nashua mobile Limpopo
10.2011 - 03.2013
- Manage all of Nashua mobile Limpopo’s government clients.
- Ensure that Nashua mobile business is represented at all levels within existing Government customer base.
- Manage Government clients’ Cellular and Data accounts/contracts.
- Build relationships with the customers and the stake holders to understand their needs and expectations and ensure that they renew their contracts through customer satisfaction.
- Retain existing customers and grow the market share.
- Prepare relevant information and data for reporting purposes during Departmental meetings.
- Negotiate with Government stake holders/contact people through regular meetings.
- Introduce, sell, and educate clients on new products.
- Attend to customer requests and enquiries, as well as resolve customer queries timeously.
- Perform administration duties, record, and file all the relevant company and customer documents.
- Load corporates contracts upgrades/renewal on the system and ensure that clients receive the new products within the turn-around time.
- Give feedback and an update to management on a monthly basis, as well as input on ways to improve the service rendered and meet customer needs and specifications.
- Ensure that I meet the expected upgrade/renewal targets on a monthly basis.
- Reason for leaving: Growth opportunities
Networks Consultant-Provisioning
Nashua Mobile Head Office
04.2011 - 09.2011
- Investigate errors on the network error report systems for Cell C, MTN & Vodacom daily, as well as manually process the transactions or resubmit them for system re-processing and ensure that each error is resolved within a turnaround time of 2 hours.
- Attend to the department’s e-mail inbox requests (i.e., requests for mobile and data lines/Sim activations, SIM swaps, Fax and Data lines, Node to Node transactions).
- Perform the activities with efficiency and extreme attention to detail as required and in the role.
- Provide feedback and process updates on systems to management.
- Process new activations on the network e.g., New account, Twin calls, Sim Swap, International Roaming & Dialling, Msisdn number change & Value-added services, etc.
- Resolve network queries received from the company’s Branches/Retail stores, In-house staff & Franchises.
- Reason for leaving: Relocated and transitioned to a new role within the company for growth
Customer Service Admin Consultant
Nashua Mobile Head Office
07.2007 - 03.2011
- Resolve Customer queries and complaints through e-mails and Nashua Mobile on-line system
- Escalate customer complaints to relevant departments
- Receive customer e-mails and faxes, and process the requests accordingly and timeously
- Attach relevant documents to relevant customer accounts
- Distribute relevant documents to relevant departments
- Log customer’s Network issues with the relevant Network Service Provider.
- Reason for leaving: Transitioned to a new role within the company for growth
Switch board operator
Nashua Mobile Head Office
01.2007 - 06.2007
- Answer incoming calls on Switchboard
- Screen incoming calls and transfer to relevant destinations
- Telephonically provide customers with basic Nashua Mobile information
- Take messages and forward them to the relevant people within the business
- Escalate customer queries to relevant people
- Assist with Reception duties
- Welcoming visitors
- Receive delivered parcels
- Receive and file documents received
- Reason for leaving: Transitioned to a new role within the company
Technical Support Consultant
Exact mobile Solutions
07.2004 - 11.2006
- Provide technical and customer service support to clients through e-mails, telephonically, as well as online through the Exact mobile’s website.
- Provide customer service support on the Nokia handsets repairs.
- Provide customer service and technical support on Nokia devices and products.
- Attend to and resolve customer requests and queries through the company online support system, e-mail support, and telephonically.
- Reason for leaving: Retrenched (LIFO) as company eventually closed down
Office Administrator/PA
Zanwa and Associates CC
03.2004 - 06.2004
- Office administration duties including typing and filling
- Manage the Managing Director’s diary
- Prepare customers’ reports and Invoices
- Prepare recruitment packages
- Reason for leaving: 3 months contract ended
Administration Assistant
Vaal University of Technology
01.2002 - 12.2002
- Assist with the Institution’s student registration process
- Document student’s registration forms
- Capture the students’ information on the Institution’s system.
- Reason for leaving: 1 year part-time contract ended
Education
Senior Matriculation Certificate -
L.G Holele High School
01.1996 - 01.1998
Programme in Industrial and Organizational Psychology - undefined
UNISA
Programme in Human Resource Management - undefined
UNISA
Call Centre Training Certificate - undefined
VSuccess Call Centre Training
Diploma in Computer Systems Engineering - Incomplete
Vaal University of Technology
01.2000 - 01.2003
Skills
Personnel file management
Document management
Employee onboarding
Effective communication
Multitasking Abilities
Professionalism
Time management
Organizational skills
Reliability
Interpersonal skills
Employment Achievements
- Nashua Mobile Limpopo, 2013, A letter of excellence and gratitude awarded by the General Manager of the Limpopo Department of Roads and Transport.
- Nashua Mobile Head-office, 2010, Awarded a Certificate for the best and most improved Customer Services Admin consultant., Selected as the Department’s Process Review Specialist to contribute to reviewing of existing Client Services department’s processes and improvements., Creating new processes for the Client Services department.
- Nashua Mobile, 2010, Selected as a Buddy Coach to new recruits joining the department.
Accomplishments
Holele High School, 1996, Best Grade10 student academically, Member of the school's debating team, Certificate of attendance, neatness, and performance
Employment References
- Deidre Klaasen, Senior Psychometrist, Omnicor, 0814491729
- Dr. Hilton Rudnick, Managing Director, Omnicor, 0835643130
- Tebogo Shai, Store Manager, Nashua Mobile Limpopo, 0799252975
Full Names
Boitumelo Agnes
Personal Information
- Nationality: South African
- Driving License: Code 8
Educational History
L.G Holele High School, 1996 - 1998, Senior Matriculation Certificate, UNISA, 12/2014, Programme in Industrial and Organizational Psychology, Introduction into Industrial and Organizational Psychology, Psychology in the workplace, Organizational behavior, Group behavior, UNISA, 12/2012, Programme in Human Resource Management, Human Resource Function, Labour Relations, Training and Development, Human Relations, VSuccess Call Centre Training, 12/2004, Call Centre Training Certificate, Call Centre selling skills, Tele sales skills, Communication skills, Professional telephonic skills, Telephone closing techniques, Vaal University of Technology, 2000 - 2003, Diploma in Computer Systems Engineering (Incomplete), Programming 2 (C++ and Delphi), Digital Systems 3, Networks 3 (N +), Microprocessor 3 (A +), Design Operating Systems 3, Logic Design Mathematics 2, Electronics 3, Electrical Engineering 1, Digital Electronics Communication 2, Computer Skills, Communications Skills
Timeline
Human Resources Administrator
Omnicor
09.2020 - 08.2022
Psychometric Assessments Administrator
Omnicor
04.2013 - 08.2020
Government Accounts Manager
Nashua mobile Limpopo
10.2011 - 03.2013
Networks Consultant-Provisioning
Nashua Mobile Head Office
04.2011 - 09.2011
Customer Service Admin Consultant
Nashua Mobile Head Office
07.2007 - 03.2011
Switch board operator
Nashua Mobile Head Office
01.2007 - 06.2007
Technical Support Consultant
Exact mobile Solutions
07.2004 - 11.2006
Office Administrator/PA
Zanwa and Associates CC
03.2004 - 06.2004
Administration Assistant
Vaal University of Technology
01.2002 - 12.2002
Diploma in Computer Systems Engineering - Incomplete
Vaal University of Technology
01.2000 - 01.2003
Senior Matriculation Certificate -
L.G Holele High School
01.1996 - 01.1998
Programme in Industrial and Organizational Psychology - undefined
UNISA
Programme in Human Resource Management - undefined
UNISA
Call Centre Training Certificate - undefined
VSuccess Call Centre Training