BLESSED DUWATI
Barista,Bartender
Edenvale
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
Harding Brothers Retail in Cruise ship
09.2022 - 11.2024
- High knowledge of proper handling of new to old merchandise and receiving new stock at ports.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Good loss prevention policy executing plans and all voyage paperwork and daily reports.
- Doing some stock taking after every two cruises and inventory.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shop Manager
The Landing Grocery & Coffee Shop
03.2020 - 10.2022
- Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages.
- Kept the bar area safe, clean, and well-stocked throughout each working shift.
- Rang up customers on the Mixway POS system and the accompanying credit card reader.
- Performed daily inventory audits and weekly product and supply orders.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree -
Mkoba 3 High School
Gweru Zimbabwe 04.2003 - 05.2006
Project Management -
Johannesburg Central College
Johannesburg, South Africa06-2022
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Team motivation
Decision-making
Time management
Customer service
Team building
Project management abilities
Staff supervision
Sales strategies
Certification
O level certificate, 11/01/06
Timeline
Assistant Manager
Harding Brothers Retail in Cruise ship
09.2022 - 11.2024
Shop Manager
The Landing Grocery & Coffee Shop
03.2020 - 10.2022
No Degree -
Mkoba 3 High School
04.2003 - 05.2006
O level certificate, 11/01/06
Project Management Certificate, 06/01/19
Code 08/BE driving licence
Project Management -
Johannesburg Central College
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