Sasa Bogdanovic
Sales Associate
Jagodina
Summary
A dependable retail sales professional with experience in dynamic, high-performance environments with six years of experience on board.
While offering outstanding levels of service with perfect listening and communication skills, I am seeking a career shift from retail to a more service related role. I see myself as an energetic team player, with an ability to work well under pressure and reach customer satisfaction.
I am well accustomed to the Virgin brand, its clientele and levels of customer service required as well as a broad knowledge of the devices and applications needed to assist sailors and crew.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Harding Brothers Retail
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales revenue of fashion jewelry and made recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in embarkation of guests and safety duties when off duty.
Retail Sales Associate
Harding Retail Brothers
6 2021 - 08.2023
- Involved in the preparation and set up of the onboard shops for the launch of the Scarlet Lady.
- Thereafter I worked in all areas of sales, stock taking, marketing, restocking of the shops and inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked with high-end merchandise such as watches, clothes, fashion jewelry, electronics, liquor and tobacco.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Completed the breakdown of the shops onboard both Valiant Lady and Scarlet Lady ships.
Retail Sales Associate
Starboard Cruise Services
05.2019 - 05.2020
- Worked in all areas of sales, across essential and luxury goods.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Worked flexibly across multiple customer access points.
- Met sales targets through proactive promotion and excellent customer service.
Bartender/Waiter
Corinthia Hotel
04.2016 - 01.2019
- Greeted new customers, answered initial questions and took drink orders.
- Anticipated and addressed guests' service needs.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Performed additional tasks to keep dining room running smoothly.
- Operated POS register to input orders and process customer payments.
- Helped bar staff prepare garnishes and restock inventory before service.
Retail Sales Associate
Terranova
03.2012 - 11.2015
- Worked checkout and floor sales during peak seasonal trade periods.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Resolved customer queries using active listening and problem-solving skills.
- Displayed outstanding personal presentation and customer service in customer-facing role.
Education
High School Degree in Construction - Construction Technician
Nikola Tesla Vocational High School
Jagodina, SerbiaSkills
Sales techniques
Food and beverage knowledge
Time Management
Money Handling
Customer Service
Service prioritizations
Guest rapport
Product expertise
Computer literacy
Applicant tracking
Time Management
Languages
Serbian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Retail Sales Associate
Harding Brothers Retail
04.2024 - Current
Retail Sales Associate
Starboard Cruise Services
05.2019 - 05.2020
Bartender/Waiter
Corinthia Hotel
04.2016 - 01.2019
Retail Sales Associate
Terranova
03.2012 - 11.2015
Retail Sales Associate
Harding Retail Brothers
6 2021 - 08.2023
High School Degree in Construction - Construction Technician
Nikola Tesla Vocational High School
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