Björk Fabe
Cape Town,Mitchell's Plain
Summary
I am a multi-skilled, diligent worker that is genuinely excited about any field I work in. I'm constantly excited to try new things and learn new things. I am proficient in Microsoft Office Suite, SAP ISU and document formatting. I am good at reporting and documentation, record-keeping, and maintaining attention to detail. My goals include leveraging skills to drive organizational success and foster a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Customer service agent
WNS Global Services
Cape Town, Western Cape
11.2020 - 11.2022
- Maintained high standards of professionalism whilst dealing with complex situations.
- Managed customer queries for better understanding of products and services.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Developed rapport with customers through empathetic listening skills.
- Handled difficult situations calmly, delivered positive outcomes under pressure
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Communicated effectively with stakeholders to ensure transparency and trust.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded customer communications to maintain proper documentation.
Assistant manager
WNS Global Services
Cape Town, Western Cape
11.2022 - Current
- Increased staff productivity by providing training modules.
- Handled customer complaints effectively.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Taught individuals how to have effective conversations with customers abroad.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Improved customer service by coaching and making sure that feedback was given where necessary.
- My admin duties are as follows:
- Reporting data on MS Excell
- Schedule meetings & make sure that rooms are booked.
- Sending emails to stakeholders.
- Communicating with other employees on email.
- Bookkeeping
- Where rules are broken, I would have HR conversations and file them.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Education
Diploma of Higher Education - Beauty Therapy
Cape Nail & Beauty Academy
Cape Town, Western Cape 01.2019 - 11.2019
Matric - English, Afrikaans, Mathematics, Life Orientation, Biology, Art, CAT
Groote Schuur High School
Cape Town, Western Cape 12.2017 -
Skills
- Staff mentoring
- Excellent communication
- Initiative taking
- Leadership skills
- Knowledge of hr practices
- Microsoft office suite proficiency
- Attention to Detail
- Written and verbal communication
- Reporting and documentation
- Record-keeping
- Document formatting
- SAP ISU (generating & amending utility bills, updating customer details, correcting errors on utility bills)
Languages
English
Fluent
Afrikaans
Native
References
References available upon request.
Timeline
Assistant manager
WNS Global Services
11.2022 - Current
Customer service agent
WNS Global Services
11.2020 - 11.2022
Diploma of Higher Education - Beauty Therapy
Cape Nail & Beauty Academy
01.2019 - 11.2019
Matric - English, Afrikaans, Mathematics, Life Orientation, Biology, Art, CAT
Groote Schuur High School
12.2017 -
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