Bianca Els
Service Advisor
Malmesbury
Summary
Dynamic Service Advisor with extensive experience at Action Ford Malmesbury, excelling in customer relations and problem-solving. Proven track record in enhancing guest experiences and maintaining high service standards across multiple dealerships. Strong communicator and team player. Offers strong administrative, relationship-building and problem-solving abilities.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
Work History
Service Advisor
Malmesbury Toyota
02.2025 - Current
Currently Service Advisor
F&I Assistant
Action Ford Malmesbury
01.2024 - 11.2024
Was a F&I assistant for 2 of our dealers. Assisting the F&I with finance applications, payouts, gettings all needed docs from clients, communicating with the banks and also did extended plans for service customers.
Service Manager
Action Ford Malmesbury
03.2021 - 01.2024
Did everything that was expected from a Service Manager for 3 dealers (Malmesbury, Moorreesburg and Citrusdal)
Service Advisor
Action Ford Malmesbury
03.2015 - 03.2021
Was a hands ons Service Advisor and Guest Experience Manager. Did bookings, costing and also maintained the Ford standards within our 3 dealers.
Education
High School Diploma -
High School Montana
WorcesterSkills
Custoner skills
Communication skills
Computer literacy
Problem solving
Big team player
Always open for new challenges
Timeline
Service Advisor
Malmesbury Toyota
02.2025 - Current
F&I Assistant
Action Ford Malmesbury
01.2024 - 11.2024
Service Manager
Action Ford Malmesbury
03.2021 - 01.2024
Service Advisor
Action Ford Malmesbury
03.2015 - 03.2021
High School Diploma -
High School Montana