Bhaveshbhai Patel
Johannesburg
Summary
Dynamic leader with a proven track record at Tobacco Point, excelling in strategic planning and team management. Enhanced employee engagement and retention through targeted development initiatives, achieving significant improvements in client satisfaction. Expert in operations management, fostering high-performing teams while driving sales growth and operational efficiency.
Overview
11
11
years of professional experience
Work History
Director
Tobacco Point
10.2022 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Glenanda Super Service Station
05.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Grade 12
Karchelia
India04-2002
Skills
- Strategic planning
- Decision-making
- Operations management
- Staff development
- Team management
- Employee development
- Project management
- Business planning
- Problem-solving
- Verbal and written communication
- Sales management
- Hiring and retention
Timeline
Director
Tobacco Point
10.2022 - Current
General Manager
Glenanda Super Service Station
05.2014 - Current
Grade 12
Karchelia