Berenice Johnson
Customer Service
Westdene,GP
Summary
Year Matriculated 1983 Last School Attended Little Flower School, Ixopo ( Kwa-Zulu Natal ) SCHOOL SUBJECTS English Afrikaans Biology Accountancy Geography Biblical Studies VALUES AND OBJECTIVES I am a positive and enthusiastic individual with +- 25 collective years of IT experience and because of the wealth of knowledge that I have gathered, I am able to add value to any organization. I applied for the position because I believe in myself and I possess the potential and ability to succeed and excel in whatever task is set before me. I am a diligent, reliable and dedicated individual. As I am multi-skilled, it is advantageous to any organisation. All tasks are always executed neatly, with great finesse and completed timeously. Honesty, courteous, trustworthy and dependable is words that I usually associate myself.
Overview
38
38
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sales Support Administrator
Dimension Data Pty Ltd
Bryanston
01.2016 - Current
- Create quotations for clients and place orders on various vendors ( international and local )
- Liaise with pre-sales business and project teams on analyzing info correctly for clients
- Serve as a Central Point of Contact for Client Requests
- Follow up on order status and coordinate dates between customers and vendors and sales team ( ETAs & deliveries )
- Source pricing for recommendation work from vendors and follow up on these recommendations with the client to ensure that their environment is not compromised
- Load, manage and maintain preventative maintenance tasks to agreed standards in the appropriate systems daily, include completion status
- Ensure communication of consistent insight from sales metrics to key stakeholders
- Build relationship with clients which involves activities that enhances repetitive business and new business opportunities
- Reason for Leaving
Front Office
Platinum Repairs
Rivonia
01.2016 - 02.2016
- Attend and assist clients with their various phone repairs
- Ensure customer satisfaction
- Assisting with management of the store and operations in general
- Reason for Leaving Independent contractor ( free lancing )
Projects Coordinator
SCAN RF Projects ( Proprietary ) Ltd
04.2013 - 12.2015
- Develop and maintain a detailed project schedule, which includes administrative tasks and all sites involved in the project and track project changes and produces updated site-based schedule as agreed with customers and project management
- Ensure coordination of the interfaces between the operations team, customers, and Marketing and Sales departments and ensure coordination of the interfaces of all disciplines within Operations
- Ensure adherence to deadlines of projects and Contractors packs
- Design and Manage RFQ systems:- The detailed schedule will include all project phases including pre-sales, site surveys, material acquisition, detailed design, installation, test and turn-up(commissioning), and site and system acceptance
- Compile site-specific documents, e.g
- Network Plan, IP addresses, Passwords, photos and archiving
- Collect and include contributions of the Team
- Participation in Operations Team meetings
- Prepare and/or edit meeting minutes and presentations
- Coordinate meetings, including travel arrangements
- Maintain Project Managers and technicians calendars and know their whereabouts
- The co-ordination and inspections of the operation vehicle pool including the booking of services via the logistical department
- Also includes the scheduling of Contractors packs for projects
- File all project documents (hard and soft copies)
- Responsible to take input from the project engineers and Logistics department to develop and maintain the detailed schedule
- Reason for Leaving Retrenchment ( position became redundant )
Cisco Call Centre Manager
KSS Technologies
06.2001 - 04.2013
- Logging of calls
- Assigning and managing of all such logged calls to completion
- Managing and updating the journal of open calls
- Ensure open calls are closed timeously
- Phone clients to inquire if calls were completed / handled to their satisfaction
- Maintain and keep records of all client contracts
- Manage technician’ call out roster
- Provide weekly / monthly efficiency reports
- Ensure clients’ quotes done daily
- Manage status of calls logged with sub-contractors
- Update skill certification and technicians skill matrix
- Manage accountable time of technicians
- Give presentations to clients regarding in-house system ( HEAT & GOLDMINE )
- Liaising with different departments internally regarding customer contracts and accounts
- Handling of all admin functions pertaining to Call Centre
- Reason for Leaving Career Advancement
National Call Centre Supervisor
Performateq, ISS
01.1997 - 06.2001
- ERS )
- Reason for Leaving Career Advancement
Call Centre Coordinator
Hi
09.1996 - 10.1997
- Performance Systems
- Reason for Leaving Change of company name to Performateq
Manageress
Alf’s Enterprises
Queenstown, Johannesburg
12.1995 - 06.1996
- Reason for Leaving Relocation to
I/C
Ackerman’s
Queenstown
08.1994 - 12.1995
- Reason for Leaving Career Advancement
Credit Supervisor
Edgars Stores
09.1991 - 09.1994
Receiving Manageress / Buyer
Queenstown
10.1988 - 06.1991
- Cash & Carry
- Reason for Leaving Career Advancement
Buyer
06.1985 - 09.1988
- Company Metro Cash & Carry
- Reason for Leaving Career Advancement
Education
Little Flower Secondary School
Ixopo, DurbanCertificate - Call Centre Management
Damelin
Randburg, Johannesburg, Gauteng 01.2002 - 12.2002
Skills
Availabilityundefined
Timeline
Front Office
Platinum Repairs
01.2016 - 02.2016
Sales Support Administrator
Dimension Data Pty Ltd
01.2016 - Current
Projects Coordinator
SCAN RF Projects ( Proprietary ) Ltd
04.2013 - 12.2015
Certificate - Call Centre Management
Damelin
01.2002 - 12.2002
Cisco Call Centre Manager
KSS Technologies
06.2001 - 04.2013
National Call Centre Supervisor
Performateq, ISS
01.1997 - 06.2001
Call Centre Coordinator
Hi
09.1996 - 10.1997
Manageress
Alf’s Enterprises
12.1995 - 06.1996
I/C
Ackerman’s
08.1994 - 12.1995
Credit Supervisor
Edgars Stores
09.1991 - 09.1994
Receiving Manageress / Buyer
Queenstown
10.1988 - 06.1991
Buyer
06.1985 - 09.1988
Little Flower Secondary School
Similar Profiles
Vera GovenderVera Govender
Researcher | Commercial at Kreditinform (Pty) Ltd - ExperianResearcher | Commercial at Kreditinform (Pty) Ltd - Experian
David WymerDavid Wymer
Global Black Belt Advanced Migration Sales Lead ANZ at Microsoft Pty LtdGlobal Black Belt Advanced Migration Sales Lead ANZ at Microsoft Pty Ltd
Sakhile MthembuSakhile Mthembu
Sales Specialist-Account manager at NTT DATA-Dimension DataSales Specialist-Account manager at NTT DATA-Dimension Data
Botiki Alpheus SokeBotiki Alpheus Soke
Customer service agent at HIFI CORPCustomer service agent at HIFI CORP
Rockxen XabaRockxen Xaba
Educator at Matimba high schoolEducator at Matimba high school