Belinda Ernstzen
Practice Administrator
Cape Town
Summary
With 24 years of experience as a Practice Administrator, I've developed a passion for delivering exceptional support to team members and clients. My priority is ensuring patients feel valued, understood, and at ease. I've worked in diverse medical settings, including Podiatry, GP practices, Child Psychiatry, Psychiatry, Psychology, and Neuropsychology.
I'm a positive and driven professional with strong relationship-building skills, seeking a challenging opportunity to contribute to a reputable medical practice. I'm dedicated, hardworking, and passionate about making a difference."
Overview
27
27
years of professional experience
Work History
Practice Receptionist
Dr Marc Hector and Dr Talia Planting Psychiatrist
04.2024 - Current
- Managing office diary.
- Answering telephone and dealing with patient queries.
- Confirmation of Patients appointments for the previous week.
- Email queries to for both Doctors.
- PMB and CIB application for both Doctors.
- Dr Hector Drop box - fling all documents of patients.
- Dr Planting - electronic filing all documents of patients.
- Reports to be emailed to doctors.
- Inpatient confirmation with admin clerk at to obtain auth for patients at st vincents.
- Medical aid follow ups on outstanding PMB - for external billing company.
Practice Administrator
Cape Town Neuropsychology Services
01.2021 - 01.2023
- Company Overview: Cape Town Neuropsychologist Services (CTNS)
- Managing patient information on Healthbridge (medical program).
- Managing office diary.
- Answering telephone and dealing with patient queries.
- Invoicing, receipting for 7 practitioners.
- Filing of patient files.
- Placing orders to suppliers.
- PMB Application for the beginning of the year for clients.
- Reconciliation off the bank statement for Accountant to do Monthly calculations for Practitioners.
- Debt collecting on a monthly basis.
- Submitting to the medical aids Electronically Via Healthbridge System and Elixir live.
- Cape Town Neuropsychologist Services (CTNS)
- Reason For Leaving: Structural changes- End of January 2023
Practice Administrator
Dr Judy Bentley Inc.
10.2018 - 08.2020
- Managing patient information on Healthbridge (medical program).
- Answering telephone and dealing with patient queries.
- Invoicing receipt via Healthbridge system manual receipt.
- Filing of patient files and scripts Excel Spreadsheet.
- Placing orders to suppliers.
- Dealing with Medical aids to get Patient admission authorizations for Hospital stay.
- Getting Auth from Medical Aids for PMB and Chronic Medication application for the beginning of the year.
- Liaising with Crescent clinic and Kenilworth Clinic for Admission and available Beds at hospitals.
- Sending scripts to medical aids for Chronic Application.
- Sending medical reports to the doctor.
- Sending Debtors to the Accountant at month end for VAT.
- Debt collecting on a monthly basis.
- Submitting to the medical aids Electronically Via Healthbridge System for Dr Judy Bentley Psychiatrist.
- Reason: Employer relocating to Plettenberg Bay in Knysna.
Practice Administrator
Dr Bentley Inc.Dr John Torline & Dr Robyn Akhurst
10.2017 - 10.2018
- Company Overview: Dr John Torline and Dr Robyn Akhurst. (Psychiatry Practice and Vincent Pallotti.)
- Managing patient information on Healthbridge (medical program).
- Managing office diary.
- Answering telephone and dealing with patient queries.
- Invoicing, receipting.
- Filing of patient files.
- Excel Spreadsheet.
- Placing orders to suppliers.
- Dealing with Medical aids to get Patient admission authorizations for Hospital stay.
- Liaising with Crescent Clinic and Kenilworth Clinic for Admission and available Beds at hospitals.
- PMB and chronic medication Application for the beginning of the year for clients.
- Sending medical reports to the doctor.
- Sending Debtors to the Accountant at month end for VAT.
- Debt collecting on a monthly basis.
- Submitting to the medical aids Electronically Via Healthbridge System for Dr Bentley Psychiatrist.
- Dr John Torline and Dr Robyn Akhurst. (Psychiatry Practice and Vincent Pallotti.)
- Reason For Leaving: Dr Bentley Moved her Practice to Finsbury Avenue Newlands.
Practice Administrator
Claremont Neuropsych Services
08.2012 - 09.2017
- Company Overview: Claremont Neuropsych Services consists of two Psychiatrists, five Psychologists, and Occupational therapists.
- Managing patient information on Orbii Lorie (medical program).
- Managing office diary.
- Answering telephone and dealing with patient queries.
- Invoicing, receipting.
- Filing of patient files.
- Excel Spreadsheet.
- Placing orders to suppliers.
- Dealing with Medical aids to get Patient admission authorisations for Hospital stay.
- Liaising with Crescent Clinic and Kenilworth Clinic for Admission and availability of Beds.
- PMB and chronic medication Application for the beginning of the year for clients.
- Sending medical reports to doctors.
- Sending Debtors to the Accountant at month end for VAT.
- Debt collecting on a monthly basis.
- Submitting to the medical aids Electronically Via-D Comm.
- Claremont Neuropsych Services consists of two Psychiatrists, five Psychologists, and Occupational therapists.
- Reason: Practice moved to Vincent Pallotti.
Receptionist
The Wellness Station
02.2012 - 07.2012
- Company Overview: Consisting of Two General Practitioners, Child Psychologist, Physiotherapist and a Registered Homeopath in Plumstead.
- Managing patient information on Orbi (medical program).
- Managing Office Diary.
- Answering telephone and dealing with patient queries.
- Invoicing, receipting.
- Filing of patient files.
- Excel Spreadsheet for Account / Petty Cash entries to enter into Cash book.
- Placing orders to supplier.
- Sending medical reports to doctors.
- Debt collecting on a monthly basis.
- Submitting to the medical aids Electronically Via-D Comm. System for Physiotherapist and Child Psychologist.
- Consisting of Two General Practitioners, Child Psychologist, Physiotherapist and a Registered Homeopath in Plumstead.
- Reason for Leaving: Better prospect.
Receptionist
The Health Team
08.2011 - 01.2012
- Company Overview: Consisting of three General practitioners and a Clinical Psychologist in Sea Point.
- Managing patient information on Elixir (medical program and Orbi Program).
- Managing office diary.
- Answering telephone and dealing with patient queries.
- Invoicing, receipting.
- Filing of patient files.
- Excel Spreadsheet.
- Placing orders to suppliers.
- Sending medical reports to doctors.
- Debt collecting on a monthly basis.
- Consisting of three General practitioners and a Clinical Psychologist in Sea Point.
- Reason for Leaving: Contract Expired.
Receptionist
Chris Delpierre Podiatrist
01.2005 - 12.2010
- Managing patient information on Elixir (medical program).
- Answering telephone and dealing with patient queries.
- Invoicing, receipting and checking bank statements.
- Placing orders and making payments to suppliers.
- Checking lab list.
- Cash up at the end of the day.
- Reporting on monthly figures, turnover and age analysis.
- Sending medical reports to sports doctors and endocrinologists.
- Prepare file for bookkeeper for Vat every second month.
- Debt collecting on a monthly basis.
- Reason for leaving: retrenched - employer unable to cover my full salary.
Receptionist
Dallas Fell Podiatrist
01.2001 - 12.2005
- Answering telephone and dealing with patient queries.
- Managing patients records on computer system and do filing.
- Managing office diary.
- Invoice and receipt of payments.
- Ordering supplies and vendor liaison.
- Cash up at the end of the day.
- Reason for leaving: contract expired.
Sales Assistant
Sportsman's Warehouse
01.1998 - 12.2001
- Provide advice and service to customers on footwear range.
- Stock control and inventory management.
- Advertising and signage for store promotions.
- Arrange display of merchandise (shoes, fitness gear, etc).
- Meeting monthly sales targets for department and store.
- In the absence of head of department my duties were to ensure that casual wages were paid, store targets reached and Christmas budgets written up.
- Reason for leaving: career development opportunity.
Education
Bookkeeping course - Cash Flow Analysis and Banking Issues, Credit Sales
Centerfor Management
Rosebank, Western Cape 02.2007 - 05.2007
Skills
Billing
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Time management
Bookkeeping
Greeting and seating clients
Office administration
Scheduling appointments
Appointment scheduling
Staff management
Karate, Cooking and Outdoors
1st Dan Black belt - Karate
Timeline
Practice Receptionist
Dr Marc Hector and Dr Talia Planting Psychiatrist
04.2024 - Current
Practice Administrator
Cape Town Neuropsychology Services
01.2021 - 01.2023
Practice Administrator
Dr Judy Bentley Inc.
10.2018 - 08.2020
Practice Administrator
Dr Bentley Inc.Dr John Torline & Dr Robyn Akhurst
10.2017 - 10.2018
Practice Administrator
Claremont Neuropsych Services
08.2012 - 09.2017
Receptionist
The Wellness Station
02.2012 - 07.2012
Receptionist
The Health Team
08.2011 - 01.2012
Bookkeeping course - Cash Flow Analysis and Banking Issues, Credit Sales
Centerfor Management
02.2007 - 05.2007
Receptionist
Chris Delpierre Podiatrist
01.2005 - 12.2010
Receptionist
Dallas Fell Podiatrist
01.2001 - 12.2005
Sales Assistant
Sportsman's Warehouse
01.1998 - 12.2001
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