Thuli P Nkwanyana
Midrand
Summary
Add profile summaryResults-driven customer service and sales professional with over 15 years of experience in the financial services and retail sectors. Skilled in client liaison, stakeholder management, inbound/outbound call handling, and vehicle sales. Proven ability to meet sales targets, build strong relationships with clients and industry partners, and resolve complex queries within strict deadlines. A strong communicator and team player with qualifications in Call Centre Operations, Credit Management, and FAIS Compliance.
Overview
17
17
years of professional experience
Work History
Sales Executive
SATAXI Finance
12.2020 - 01.2025
- Achieving monthly and quarterly sales targets
- Negotiating contracts and preparing sales packages
- Conducting follow-ups on sales leads
- Implementing effective sales strategies
- Managing client interactions and closing deals
- Scheduling and attending meetings with potential clients
Stakeholder Liaison Officer
SATAXI Finance
04.2017 - 11.2020
- Providing superior customer service to stakeholders
- Building and maintaining relationships with taxi associations
- Monitoring performance using NPL aging spreadsheet
- Identifying local industry issues and reporting risks
- Arranging stakeholder meetings for relationship management
- Representing company values consistently in all interactions
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Collected, arranged, and input information into database system.
Field Sales and Marketing
SATAXI Finance
06.2015 - 03.2017
- Compiling and implementing marketing strategies
- Promoting and selling vehicles to meet sales targets
- Ensuring regular execution of marketing activities
- Creating brand awareness through advertising and promotions
- Collecting and forwarding sales leads to the sales manager
- Developing creative marketing content and campaign ideas
Customer Service Consultant
SATAXI Finance
07.2008 - 05.2015
- Contacting clients regarding balances, arrears, and settlements
- Managing inbound and outbound customer service queries
- Reinstating contracts post-repossession
- Logging and tracking customer complaints to resolution
- Providing regular updates to clients on case progress
- Resolving client queries within a 24-hour turnaround time
Insurance Administrator
Eskom
02.2008 - 03.2008
- Managing and processing insurance claims
- Liaising with internal departments and customers
- Filing and maintaining accurate records
- Verifying policy information before processing
- Handling client documentation and correspondence
- Following up on outstanding or incomplete claims
Sales Consultant
Hi-Fi Corporation
10.2007 - 01.2008
- Assisting customers with product selection
- Promoting special offers and upselling
- Processing payments and operating POS systems
- Maintaining product displays and stock levels
- Handling customer service inquiries and complaints
- Meeting daily and weekly sales targets
Education
Credit Management Certificate - undefined
01.2010
Call Centre Certificate - undefined
01.2008
Matric Certificate - undefined
01.2006
- Achievements
- FAIS Certification, 2015
Skills
Customer Service
Stakeholder Engagement
Sales and Marketing
Debt Collection
Credit Management
Conflict Resolution
Call Centre Operations
Complaint Handling
Communication Skills
Contract Negotiation
Telemarketing
Telephone Etiquette
Timeline
Sales Executive - SATAXI Finance
12.2020 - 01.2025
Stakeholder Liaison Officer - SATAXI Finance
04.2017 - 11.2020
Field Sales and Marketing - SATAXI Finance
06.2015 - 03.2017
Customer Service Consultant - SATAXI Finance
07.2008 - 05.2015
Insurance Administrator - Eskom
02.2008 - 03.2008
Sales Consultant - Hi-Fi Corporation
10.2007 - 01.2008
Newgate College - Matric Certificate,
Falcon Business Institute - Call Centre Certificate,
Institute of Credit Management - Credit Management Certificate,