Summary
Overview
Work History
Education
Skills
Interests
References
Languages
Education
Timeline
Generic
Khanya Sipunzi

Khanya Sipunzi

Sales Executive
Alberton, Johanneburg, GP

Summary

Professional automotive sales professional with proven experience in driving results and surpassing sales targets. Skilled in customer relationship management, negotiation, and closing deals. Strong focus on team collaboration, flexible to adapt to changing needs, and consistent in delivering high-performance outcomes. Valued for reliability, strategic thinking, and effective communication.

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Adaptable and motivated individual with passion for building strong client relationships and driving sales success. Well-versed in market research and customer needs analysis, coupled with effective communication and negotiation skills. Committed to delivering impactful results and contributing to growth of company.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Sales Executive

Future Motor Lease
Bedfordview
03.2022 - Current
  • Utilized Can-Com software to maintain accurate records of client interactions, preferences, and follow-up activities
  • Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
  • Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
  • Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
  • Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
  • Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
  • Leveraged social media platforms effectively to showcase available inventory, attract new leads, and maintain ongoing communication with previous customers for potential repeat business.
  • Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored junior sales staff members on best practices for prospecting new leads and closing deals successfully.
  • Managed performance for dealerships for new and used cars, spare parts and service departments.
  • Streamlined internal processes relating to paperwork completion and submission, reducing administrative errors during sales transactions significantly.
  • Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
  • Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
  • Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Identified new market opportunities through diligent research and networking.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Liaised with sales team to ensure consistency between promotional messaging and sales objectives.
  • Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
  • Managed inventory effectively, ensuring optimal vehicle selection and availability for prospective buyers.
  • Collaborated with the marketing team to develop promotional events that generated increased foot traffic and interest in dealership offerings.
  • Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed approximately 50 incoming calls, emails per day from customers.

Sales Executive/Executive Personal Assistant

Lehae La Rona Trading & Projects Cc
Alberton
02.2019 - 02.2022
  • Shared comprehensive brand and product knowledge to maximize sales.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Boosted client retention, establishing sales goals and securing targeted rates.
  • Composed monthly sales reports to brief management regarding performance and revenues.
  • Used software, databases scripts and tools during phone calls to support positive communications.
  • Registered customer information on database to retain accurate records and enable tracking history.
  • Educated customers on how to use products or services by providing demonstrations and presentations.
  • Processed documentation to record sales, warranties and service program sign-ups.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Developed short-term and long-term goals to meet sales targets and increase customer retention.
  • Evaluated customer preferences and needs to establish productive and long lasting relationships.
  • Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
  • Attended meetings to discuss sales strategies and ways to improve services.
  • Evaluated issues and concern to determine importance and urgency, prioritizing and escalating complaints to manager.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Attended sales events network with industry leaders and stay abreast with latest developments.
  • Assessed customers preferences and needs to establish productive and long lasting relationships.
  • Interpreted and simplified technical information to present to customers to avoid difficulty in comprehending product functionality.
  • Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
  • Conducted product demonstrations to showcase features and benefits for customers.
  • Converted leads into customers through cold calling and innovative marketing techniques.
  • Maintained in-depth knowledge of competitor products, price changes and market developments to forecast business demands.
  • Increased profits by by establishing and maintaining long-term stakeholder relationships.
  • Registered and updated customer information on database to enable tracking history and maintain accurate records.
  • Participated in meetings to discuss sales strategies, progress and developments.
  • Formulated and submitted reports to enumerate sales reports and milestones rendered.
  • Trained and mentored junior sales representatives in powerful sales techniques, increasing team turnover in short timeframe.
  • Performed follow up calls to customers to verify satisfaction and areas requiring additional assistance.
  • Answered customer phone calls and addressed issues and complaints, maintaining client satisfaction.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Chef

The Wing Republic
Johannesburg
02.2014 - 11.2017
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Incorporated customer recommendations and feedback to modify and update menu.
  • Monitored kitchen area and staff to ensure overall safety and use of proper food handling techniques.
  • Ensured quality, presentation and proper quantities of plated food from line activities.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored quality, presentation and quantities of plated food across line.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Planned menus to develop restaurant brand while achieving competitive cost per dish.
  • Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
  • Developed recipes and menus to align culinary trends with consumer demand.
  • Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
  • Designed rolling menus to satisfy every guest, from simple and wholesome meals to luxurious and decadent dining experiences.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Negotiated with suppliers to secure high-quality and excellent value produce.
  • Catered to all dietary requirements and food intolerances to accommodate guests' needs.
  • Drove sales through monthly promotions and special events.
  • Helped improve guest satisfaction scores and ratings by delivering great-tasting food.
  • Executed hiring, training and monitoring of kitchen staff to build solid, cohesive team.
  • Checked food deliveries to verify highest quality foods to uphold restaurant standards.
  • Communicated with kitchen staff, restaurant floor staff and management team for successful service delivery.
  • Delivered robust food offerings, embracing locally produced stock items and regionally favored dishes.
  • Fostered cooperation and respect amongst kitchen staff members, encouraging positive attitudes for enjoyable shifts.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Placed orders to restock items before supplies ran out.
  • Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
  • Developed new menu items for increased customer satisfaction and repeat business.
  • Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
  • Promoted positive reviews from critics by consistently delivering high-quality dishes that exceeded expectations.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.

Education

No Degree - Marketing

Ekurhuleni West College
Alberton, South Africa
02.2019 - 12.2025

Skills

Excellent written and verbal communication

Validations, Pre-approvals, Closing deals

Pre-approvals, Sales Presentation, Cold calling

Interests

Reading
Swimming
Journaling
Socialising

References

Lehae La Rona Trading & Projects cc

1. Mpho R Qongo

Position Held - CEO

Contact - 076 501 3345 / 010 023 1562

2. Dikeledi Mokoena

Position Held - COO

Contact - 078 833 9639 / 010 023 1562

The Wing Republic

1. Mpho A. Mokoena

Position Held - Co-Owner

Contact - 073 009 7502

Languages

6,C2,6,C2

Education

other

Timeline

Sales Executive

Future Motor Lease
03.2022 - Current

Sales Executive/Executive Personal Assistant

Lehae La Rona Trading & Projects Cc
02.2019 - 02.2022

No Degree - Marketing

Ekurhuleni West College
02.2019 - 12.2025

Chef

The Wing Republic
02.2014 - 11.2017

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Khanya SipunziSales Executive