Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Languages
Timeline
Generic

Basetsana Refentswe Kgagara

98 Hoog Street Polokwane

Summary

Motivated HR professional with over 3 years of experience supporting training and development, recruitment and selection, and performance management system. Excelling in strong communication skills, a proactive approach, and the ability to collaborate effectively with team members and management. Passionate about creating positive work environments and contributing to organisational growth through dedicated HR support. Eager to apply my skills and continue developing my expertise in a dynamic Human Resource role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Labour Relations Practitioner

Roads Agency Limpopo
04.2023 - Current

EMPLOYEE RELATIONS

  • Provide an advisory service to line management regarding labour related matters such as: Poor performance counseling, Discipline, Grievances and Union negotiations.
  • Support HR Practitioners in the provision of general ER advice for line managers and staff.
  • In consultation with the HR Manager – develop a SRM plan and implement aspects of the plan as delegated.
  • In consultation with the HR Manager – develop labour relations policies and procedures.
  • Facilitate training interventions aimed at developing RAL employees.
  • Facilitate labour relations information awareness.
  • Coordinate training needs as per personal development plans.
  • Coordinate internal and external training initiatives.
  • Analyse needs and maintain annual skills development plan.
    Ensure that training is scheduled according to plan and attended by the target groups.
  • Compensation for Occupational Injuries and Diseases.
  • Declarations of Interest and Remunerations.
  • Service union meetings – as delegated by the HR Manager.
  • Conduct management and labour forums, Consult and/or negotiate with the union(s) on relevant matters and Make administrative arrangements such as scheduling of meetings.
  • Facilitate complaints and grievances.
  • Facilitate disciplinary procedures. This can include – but is not limited to the following: Initiating discipline and Acting as Prosecutor or Presiding Officer at hearings.
  • Attending to appeals.
  • Manage industrial action and (potential) labour unrest.
  • Resolve disputes by: Assisting line managers and HR practitioners, Representing.
  • RAL in disputes referred to the CCMA and Liaising with RAL appointed legal practitioners and attorneys instructed to defend cases before relevant courts.


RECRUITMENT AND SELECTION

  • Assists in schedule applications, conduct short listing, set up interviews and prepare interview packs.
  • Assist in prepare appointment submissions and letters, contracts of employment and letters of regret.
  • Assists in conducting reference/qualification checking with relevant bodies.
  • Assist in processing relocations: Liaise with applicant and process relocation when needed.
  • Assist in administering and maintaining proper filing system and procedures for employee records.
  • Assist in preparing and providing relevant reports to HR Manager.


TRAINING AND DEVELOPMENT

  • Coordinate training needs as per personal development plans.
  • Coordinate internal and external training initiatives as required.
  • Analyse needs and maintain annual training schedule.
  • Ensure that training is scheduled according to plan and attended by the target groups.
  • Assist in developing and implementing induction programme.
  • Assist with the planing employee wellness events of RAL.
  • Update training schedule liaising with Finance.
  • Submit proof of training as per targets to Monitoring and Evaluation on a quarterly basis.


PERFORMANCE MANAGEMENT

  • Assist in the coordination and management of performance management system for RAL through policy implementation and completion of performance agreements, performance charters, training plans and conducting bi-annual reviews.
  • Assist in administering internal bursaries and ensure bursary memorandums are in place.
  • Assist in attending to bursary queries with students and employees.
  • Assist in facilitating the updating of job descriptions as and when required.
  • Assist in ensuring accurate record keeping of HR information.
  • Assist in attending to audit requests for the HR unit.

Human Resources Intern

Roads Agency Limpopo
06.2021 - 04.2023
  • Assist with the recruitment and selection process.
  • Schedule applicants, set up interviews and appointment documents.
  • Send regret letters to unsuccessful candidates.
  • Assist with the placement and recruitment of interns.
  • Keep records of all recruitment documentation.
  • Assist with the facilitation of employee training.
  • Keep records of proof of attendance for employees training and submit to
  • Monitoring and Evaluation when required quarterly.
  • Update a training schedule which is utilized with Finance.
  • Assist with the facilitation of Bursary application.
  • Assist with the leave report.

Education

Master of Commerce - Human Resource Management

1. University of Kwa-Zulu Natal
Westville, South Africa

Post-graduate Diploma - Labour Law

2. University of Johannesburg
Johannesburg, South Africa
01-2024

Bachelor of Arts Honours - Labour Relations Management

3. North West University
Vanderbijlpark, South Africa
01-2021

Bachelor of Arts - Behavioural Science

4. North West University
Vanderbijlpark, South Africa
01-2020

Matric - Grade 12

5. Roshnee Secondary School
Roshnee, South Africa
01-2015

Skills

  • Effective communication
  • Engaged listening
  • Flexible problem-solving
  • Critical thinking
  • Prioritisation and scheduling
  • Active listening skills
  • Decision-making
  • Effective problem resolution

Affiliations

Institute of People Management

Certification

  • OrgPlus Basic User Training
  • SVIP Premier HR: Employment Equity
  • SVIP Premier HR: Employee Management
  • SVIP Premier HR: Performance Management
  • SVIP Premier HR: Skills Development
  • SVIP Premier HR: Job Management

Additional Information


1. Ms Thandi Hlabangwane: Manager Human Resources- Roads Agency Limpopo

  • 072 893 3451
  • hlabangwanetn@ral.co.za

2. Ms Doris Moloto: Human Resource Management Procedure- Roads Agency Limpopo

  • 082 791 7194
  • MolotoD@ral.co.za

3. Mr Tshegofatso Ramohlale: Geotechnical Design Engineer- Roads Agency Limpopo

  • 066 165 6716
  • RamohlaleT@ral.co.za

Languages

English
Bilingual or Proficient (C2)
Sepedi
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)

Timeline

Labour Relations Practitioner

Roads Agency Limpopo
04.2023 - Current

Human Resources Intern

Roads Agency Limpopo
06.2021 - 04.2023

Master of Commerce - Human Resource Management

1. University of Kwa-Zulu Natal

Post-graduate Diploma - Labour Law

2. University of Johannesburg

Bachelor of Arts Honours - Labour Relations Management

3. North West University

Bachelor of Arts - Behavioural Science

4. North West University

Matric - Grade 12

5. Roshnee Secondary School
Basetsana Refentswe Kgagara