Summary
Overview
Work History
Education
Skills
Homelanguages
References
Languages
Timeline
Generic

Bafana Sydney Mavuso

call center advisor
59 kakelaar Street,Sharonpark

Summary

As an Call Center Representative, I bring a proven track record in the banking sector, showcasing my expertise in Customer Service, Insurance, and Banking. My collaborative spirit is evident in my ability to excel in Teamwork, and I possess a unique skill set in Steel Making. I am a certified support professional, having acquired a specialized Certificate in Computer Engineering from IIE Rosebank College. Additionally, I am the enterprising Sole Proprietor of Verswati, a brand that further demonstrates my commitment to excellence and leadership in the business realm.

Overview

18
18
years of professional experience

Work History

Call Centre Agent (Card Authorization)

first national bank
9 2018 - Current
  • Efficiently authorized debit and credit card transactions for merchant services.
  • Managed the insertion of travel details on client credit cards for secure usage.
  • Expertly reversed pending transactions upon merchant or other bank requests.
  • Conducted Code 10 fraud checks, security checks for Avis Budget, and affiliated banking institutions.
  • Skilled in performing manual entry operations for accurate transaction processing.
  • Retrieved full card numbers to facilitate merchant transactions.
  • Confirmed pending transactions, ensuring client and interbank satisfaction.
  • Set appropriate credit card limits for international and online transactions.
  • Addressed general inquiries from merchants, banks, and clients with professionalism.
  • Registered clients for online secure services, enhancing transaction safety.
  • Maintained and updated client information for uninterrupted, online, secure access.
  • Provided assistance to Fleet cardholders and merchants for seamless payment processing.
  • Executed administrative tasks related to fleet management with attention to detail.
  • Troubleshot speed point devices, ensuring minimal downtime and optimal functionality.

CEO (Owner)

Verswati Brand
11.2020 - Current

Client Services Consultant

Constellation Financial Services
01.2017 - 08.2018
  • Expertly analyze customer complaints to devise effective solutions.
  • Execute targeted communication strategies including newsletters and email campaigns to engage clients.
  • Proactively inform clients of policy updates and adjustments, ensuring clarity and transparency.
  • Deliver comprehensive product and service information through client-focused telephone consultations.
  • Skillfully negotiate with insurance providers to secure optimal and cost-effective coverage for clients.
  • Diligently document client interactions, capturing details of inquiries, complaints, and resolutions.
  • Follow up with clients post-resolution to ensure continued satisfaction and service excellence.
  • Provide critical support for emergency S.O.S calls, offering immediate assistance for accidents and vehicle incidents.

Furnace Operator

Evraz Highveld Steel and Vanadium
05.2007 - 02.2016
  • Fabricated high-quality steel, adhering to stringent customer specifications.
  • Operated furnace controls to maintain precise temperature and heating durations.
  • Documented production metrics and process durations for quality assurance.
  • Monitored product temperatures to fine-tune furnace settings, ensuring optimal cycle efficiency.

Stock Clerk

Checkout
01.2007 - 04.2007
  • Provided expert guidance to customers on product selection, enhancing shopping experience.
  • Managed inventory replenishment and executed sales floor merchandising.
  • Delivered exceptional service by assisting customers with package transportation to vehicles.
  • Conducted precise stock counts in both the sales floor and the warehouse to maintain inventory accuracy.
  • Ensured shipment accuracy by matching merchandise invoices with received items.

Shelf Packer

Checkout
9 2006 - 12.2006
  • Maintained shelving and workspaces through daily cleaning routines.
  • Delivered exceptional customer service with a friendly and trustworthy approach.
  • Efficiently packed customer purchases with care and accuracy on a daily basis.
  • Ensured proper stock rotation by promptly returning unpurchased items to shelves.

Education

Grade 12 -

Nigel Secondary School
Johannesburg, South Africa

Introduction To Cybersecurity

Cisco Network Academy
04.2001 -

Computer Engineering

Rosebank College
Boksburg, South Africa
12.2003

Skills

Problem-Solving

Customer service and care

Positive Attitude

Customer service abilities

Clear Communication

Customer Complaint Resolution

Polite communication skills

Ensuring customer satisfaction

Teamwork and Collaboration

Excellent Communication

Homelanguages

English, Afrikaans and Xhosa

References

  • Mr P Govender, Principal, (011)819 2900
  • Mr Zwelithini Sibitane, Supervisor (Checkout), (011)814 8899
  • Mr Quinton Van Eden, Supervisor (Evraz Highveld Steel and Vanadium), 082 921 9761 or 013 690 9066
  • Mr Collin Beyers, Manager (Constellation Financial Services), 078 415 8427 or (010) 593 9106
  • Mr Dave Mance, Team leader (FNB), 084 029 1496/ 011 369 2888

Languages

English
Advanced (C1)
Afrikaans
Advanced (C1)
Xhosa
Advanced (C1)
zulu
Advanced (C1)
Swati
Advanced (C1)

Timeline

CEO (Owner)

Verswati Brand
11.2020 - Current

Client Services Consultant

Constellation Financial Services
01.2017 - 08.2018

Furnace Operator

Evraz Highveld Steel and Vanadium
05.2007 - 02.2016

Stock Clerk

Checkout
01.2007 - 04.2007

Introduction To Cybersecurity

Cisco Network Academy
04.2001 -

Call Centre Agent (Card Authorization)

first national bank
9 2018 - Current

Shelf Packer

Checkout
9 2006 - 12.2006

Grade 12 -

Nigel Secondary School

Computer Engineering

Rosebank College

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