Bafana Tshabalala
1964 Dlamini extension 2
Summary
Dynamic claims assessor with a proven track record at Liberty Group and MIBFA. 6 plus years experience in excelling in delivering exceptional customer service and managing complex claims processes. Skilled in adhering to corporate governance while demonstrating resilience under pressure. Committed to achieving personal work goals and ensuring accurate information management, consistently exceeding expectations in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Claims assessor
Metal industries benefits fund administrators
05.2019 - 06.2025
- Administration of withdrawal/retrenchment claims.
- Assessment of documents in line with company standards and procedures
- Corresponding with members or employers via mail, e-mail or telephonically
- Calculating benefits payable
- Completing and submitting necessary statistical reports
- Customer queries relating to benefits and general enquiries in terms of the Pension Funds Act
- Preparing claims for payment of benefits on the Workflow and mainframe systems.
- Ability to prioritise and draw conclusions from data.
- Work well under pressure and towards set deadlines.
- Reason for termination: Resignation
Claims administrator
Liberty Group limited
07.2018 - 05.2019
- Attending to telephonic and email enquires
- Scrutinizing of claims received.
- Calling and emailing clients for documentation
- Liaise with other departments to resolve queries relating to the claim.
- Attending to escalations.
- Setting up claim payments.
- Meet and exceed customer expectations.
- Managing the requirements process.
- Assessing and processing of retirement annuity death claims in line with section 37C of the pension fund act.
- Reason for termination: End of contract
service agent
Liberty
01.2017 - 12.2017
- Indexing of servicing requests for various departments such as:
- Policy changes
- Disbursements
- New Business
- Annuities
- Collections
- Claims
- Underwriting
- Attend to telephonic enquiries
- Read and understand the document content and to correctly route work to the back office departments.
- Reason for leaving: End of contract
sales agent
Vision marketing
01.2014 - 01.2015
- Company Overview: vision marketing
- Reason for leaving: End of contract
- Vision marketing
Education
English, Sesotho, Life sciences, Economics, Maths Literacy, Computer Application Technology, Life Orientation
Vaal christian School
01.2012
Skills
- Delivering Results and Meeting Customer Expectations - Putting the Customer First
- Following Instructions and Procedures – Dependability and Reliability
- Coping with Pressures and Setbacks - Resilience
- Deciding and Initiating Action - Taking Responsibility
- Relating and Networking - Relating to others
- Planning and Organising - Organising
- Achieving Personal Work Goals and Objectives - Personal Motivation
- To ensure that efficient customer service (for clients and intermediaries) is achieved
- Ensuring that accurate information is maintained
- Ensuring quality and quantity in terms of delivery
- Adhering to corporate governance and meeting SLAs
- Attend to telephonic enquiries
References
- Mr Themba Madi, Team Leader, 082 767 7520, Liberty
- Mr Kgotso Makgato, Supervisor, 011 668 3092, Metal Industries Benefits Fund Administrators
Languages
- English
- Sesotho
- IsiZulu
Personal Information
- ID Number: 9310055158087
- Health Status: Good
- Date of Birth: 10/05/93
- Gender: male
- Nationality: South African
- Marital Status: Single
Timeline
Claims assessor
Metal industries benefits fund administrators
05.2019 - 06.2025
Claims administrator
Liberty Group limited
07.2018 - 05.2019
service agent
Liberty
01.2017 - 12.2017
sales agent
Vision marketing
01.2014 - 01.2015
English, Sesotho, Life sciences, Economics, Maths Literacy, Computer Application Technology, Life Orientation
Vaal christian School