Bafana Khumalo
Marketing & Events Coordinator
Vosloorus
Summary
Dynamic Marketing & Events Coordinator with a proven track record at Webber Wentzel, enhancing lead conversion through improved follow-up processes. Skilled in vendor negotiation and team collaboration, I excel in creating impactful marketing materials and managing event logistics, ensuring brand messaging resonates effectively. Committed to delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Marketing & Events Coordinator
Webber Wentzel
06.2024 - Current
- Improved post-event follow-up processes, resulting in higher lead conversion rates.
- Collaborated with cross-functional teams to create cohesive marketing materials for each event.
- Partnered with internal design teams to develop visually appealing signage and collateral materials that reinforced the brand message.
- Negotiated favorable contracts with venues and suppliers, securing cost-effective solutions without compromising on quality or service levels.
- Managed event logistics and operations.
- Coordinated travel and accommodations for event attendees.
Receptionist
Webber Wentzel
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Switchboard Operator
Hogan Lovells
05.2022 - 08.2023
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
Switchboard Receptionist
Baker & McKenzie
11.2014 - 07.2015
- Exemplified versatility by stepping in as needed to support other team members during busy periods or absences.
- Collaborated with colleagues to implement new protocols for improved switchboard performance and caller satisfaction.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Kept records of calls placed and charges incurred.
Education
High School Diploma -
Athlone Boys` High School
Johannesburg, South Africa 04.2001 -
Skills
Event logistics
Vendor negotiation
Marketing strategy
Lead conversion
Communication skills
Brand messaging
Problem solving
Time management
Attention to detail
Team collaboration
Event promotion
Timeline
Marketing & Events Coordinator
Webber Wentzel
06.2024 - Current
Receptionist
Webber Wentzel
06.2024 - Current
Switchboard Operator
Hogan Lovells
05.2022 - 08.2023
Switchboard Receptionist
Baker & McKenzie
11.2014 - 07.2015
High School Diploma -
Athlone Boys` High School
04.2001 -
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