Babalwa Matshalilanga
Sales Associate
Johannesburg
Summary
Driven Retail Sales Associate with proven track record at TFG, excelling in customer satisfaction and loyalty through exceptional communication and teamwork. Mastered POS operations and adept in cash handling, contributing to seamless store functionality. Achieved notable increase in repeat client visits, demonstrating a blend of top-notch service and sales acumen.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
TFG
Gauteng
05.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Short Course In Acting - Acting
Star Quality Acting Academy
Johannesburg 09.2019
Skills
Sales trends
Cash Handling
Product and service sales
Store opening and closing
Point of sale operation
Product promotions
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Timeline
Retail Sales Associate
TFG
05.2021 - Current
Short Course In Acting - Acting
Star Quality Acting Academy