Dhivashan Soobramoney
Phoenix
Summary
Dynamic and results-driven professional with extensive experience at Future Life, adept in customer engagement and sales expertise. Leveraged strong communication skills and retail merchandising expertise to consistently exceed sales goals by up to 20%. Skilled in team collaboration and problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Future Life
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Implemented feedback from customer surveys to enhance shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Coordinated with stock team to expedite restocking of high-demand items.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
Junior Marketing Associate
Quick and Smart Dry Cleaners
01.2019 - 12.2019
- Enhanced social media presence through consistent engagement and content creation.
- Conducted market research to identify trends and inform marketing decisions.
- Streamlined internal communication channels, fostering efficient collaboration among team members during projects.
- Implemented SEO tactics to improve website traffic and search rankings.
- Managed email marketing campaigns to maintain customer relationships and drive sales growth.
- Analyzed campaign performance data to optimize future marketing activities.
- Increased brand awareness by implementing creative marketing strategies and campaigns.
Barista
Future Life and Oceanfront Oasis Cafe
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Retail Supervisor
Future Life
06.2023 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Enhanced team morale and productivity by implementing flexible scheduling system tailored to individual needs and peak business hours.
- Developed and enforced strict inventory management protocols, significantly reducing losses and write-offs.
Persoanl Trainer
Self Employed
02.2019 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Analyzed client feedback to continuously improve training programs and client satisfaction.
Carpenter Apprentice
S&j Construction
03.2022 - 03.2023
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Supported team in the construction of custom cabinetry projects by assisting in assembly, installation, and finishing processes.
Driver
S&j Construction
03.2022 - 03.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Bachelors Pass - Life Science,Geogrphy,Business Studies, Maths Lit
Greenbury Secondary
Phoenix 12.2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Relationship building
- Stocking and receiving
- Store maintenance
- Phone etiquette
- Conflict resolution
- Sales expertise
- Policy and procedure adherence
- Interpersonal and written communication
- Upselling strategies
- Sales goals attainment
- Sales trends
- Suggestive selling
- Point of sale operation
- Complaint management
- Loss prevention
- Product demonstrations
- Dispute mediation
- Promotional events
- Customer follow-up
- Verbal and written communication
- Data entry
- Email marketing
- Positive and professional
- Sales goal achievement
- Retail merchandising expertise
- Rapport development
- Sales report generation
- Reliable and responsible
- Organization
- Adaptable and flexible
- Strong communication and interpersonal skills
- Goal driven
- Excellent written and verbal communication
- Team cooperation
References
Shanice Peter's - Branch manager at Future Life- 065 166 2599
Ashley Kisten- Owner of Quick and Smart dry cleaners- 084 240 8822
Ryan Pillay - Foreman for S&j Construction-068 088 6073
Timeline
Retail Sales Associate
Future Life
06.2024 - Current
Barista
Future Life and Oceanfront Oasis Cafe
01.2024 - Current
Retail Supervisor
Future Life
06.2023 - Current
Carpenter Apprentice
S&j Construction
03.2022 - 03.2023
Driver
S&j Construction
03.2022 - 03.2023
Persoanl Trainer
Self Employed
02.2019 - Current
Junior Marketing Associate
Quick and Smart Dry Cleaners
01.2019 - 12.2019
Bachelors Pass - Life Science,Geogrphy,Business Studies, Maths Lit
Greenbury Secondary
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