Sports
Ayibongwe Nkala
Waiter/Barman
Johannesburg
Summary
Dynamic and results-driven barman with extensive experience at Radison Hotel, recognized for enhancing guest experiences through innovative cocktail creations and exceptional interpersonal skills. Proven ability to manage inventory effectively and ensure compliance with health regulations, contributing to increased revenue and a loyal clientele.
Overview
16
16
years of professional experience
Work History
Barman
Radison Hotel
01.2021 - Current
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Built relationships with vendors to manage orders and negotiate costs.
Barman
Protea Hotel
03.2014 - 12.2020
- Reduced losses by monitoring and managing bar inventory with software.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
Barman
Sunsquare Hotel
05.2010 - 11.2014
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Increased revenue through skillful upselling techniques and detailed knowledge of wine pairings.
Education
High School Diploma -
Mzilikhazi High School
Bulawayo, Zimbabwe 04.2001 -
Skills
Beverage preparation
Interests
Timeline
Barman
Radison Hotel
01.2021 - Current
Barman
Protea Hotel
03.2014 - 12.2020
Barman
Sunsquare Hotel
05.2010 - 11.2014
High School Diploma -
Mzilikhazi High School
04.2001 -