Hi, I’m
Francis Ncube
Barman
Johannesburg ,Gauteng
Summary
Dynamic Barman with a proven track record at Hooters, enhancing customer satisfaction through creative mixology and exceptional service. Excelled in beverage preparation and salesmanship, boosting profits by innovating signature cocktails and training staff in upselling techniques. Demonstrates mixology expertise and a flair for creating memorable customer experiences.
Overview
6
years of professional experience
Work History
Hooters
Barman
12.2015 - Current
Job overview
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Reduced losses by monitoring and managing bar inventory with software.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Dekezi High Zimbabwe
Skills
- Record preparation
- Creativity and Innovation
- Health and Safety Regulations
- Mixology expertise
- Order Taking
- Patient Examination
- Beverage Preparation
- Salesmanship
- Suggestive Selling
- Menu Memorization
- Customer Service
- Classic cocktails
- Changing beer kegs
- Creative Mixology
- Hospitality service expertise
- Wine and liquor knowledge
- Ordering Procedures
- Ordering bar supplies
- Alcohol Ordering
- Guest Satisfaction
Languages
English
Beginner (A1)
Timeline
Barman
Hooters
12.2015 - Current
Dekezi High
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