Ayanda Ndou
Team Leader
Johannesburg,Gauteng
Summary
Skilled enthusiastic about solving clients problems. Smoothly handles challenging situations, recaptures loyalty and supports successful operations. Offers excellent organizational and multitasking abilities honed in fast-paced environments. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Fraud Engagement Centre Team Leader
Capitec Bank
10.2023 - Current
- Gathered, organized and input information into digital database.
- Mentored and guided employees to foster proper completion of assigned duties.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
CLIENT SERVICE SPECIALIST
CAPITEC BANK
09.2020 - 09.2023
- Assist clients with their account enquiries and banking needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Trained new team members on best practices in client services, elevating overall team performance.
CUSTOMER SERVICE SPECILAIST
WEFIX
09.2018 - 09.2020
- Greet customers and assist with all requests and Inquiries
CUSTOMER SERVICE SPECIALIST
MULTI CHOICE
10.2016 - 03.2018
- Shared relevant tools with customers as necessary to reduce support call frequency
Call Centre Operator
Fidelity Security Services Contact
01.2016 - 06.2016
- Action alarms
STORE CARETAKER
AMERICAN SWISS
05.2015 - 09.2015
- Stock management
SALES CONSULTANT
MAT AND MAY
12.2013 - 02.2015
- Reaching monthly targets
Packer
KFC
11.2012 - 12.2012
- Prepare meals
Education
EFFECTIVE COMMUNICATION, FINANCIAL, PUBLIC RELATIONS, SALES Management, computer PRACTICE, AND BUSINESS MANAGEMENT -
JOHANNESBURG SECONDARY SCHOOL
SALES, ACCOUNTING, COMPUTER PRACTICE, ENTREPRENEURSHIP AND BUSINESS, BUSINESS MANAGEMENT - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
ENTREPRENEURSHIP, ENTREPRENEURSHIP EFFECTIVE COMMUNICATION, FINANCIAL, PUBLIC RELATIONS, SALES MANAGEMENT,COMPUTER PRACTICE, AND BUSINESS MANAGEMENT - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
BUSINESS MANAGEMENT (N6, RELATIONS - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
Skills
Performance monitoring
undefinedReferences
- KFC, TSAKANI MAKWARELA (MANAGER), (CELL) 084 444 9863, (WORK) 011-768 8495
- KFC, ILONA PHIRI, (CELL) 071 485 3660, (WORK) 011-768 8495
- MAT AND MAY, LEBOHANG MONTOELI, (CELL) 078 186 7021, (WORK) 011-621 8967/ 011-621 8963
- AMERICAN SWISS AND MAT & MAY CARETAKING, VIRGINIA MOTSUENYANE, (CELL) 073 181 2352, (WORK) 011-288 3631/0
- AMERICAN SWISS AND MAT & MAY CARETAKING, VIRGINIA MOTSUENYANE, (CELL) 073 181 2352, (WORK) 011-685 1434
- MONTSONYANA STAFFING SERVICES, BONGANI VILAKAZI, (CELL) 073 938 3654
- FIDELITY COMMAND CENTRE, CONNERY BEZUINDENHOUT, (CONTROL ROOM CELL) 072 240 5123
- MULTICHOICE, NOMSA MASINA (TEAM LEADER), (CELL) 082 079 3234, (FLOOR) 011 289 2222
- WEFIX, LLOYD OGLE, (CELL) 060 579 7538, (STORE) 011 675 0728
- CAPITEC BANK, ARCHIBOLD MOKAE, (CELL) 065 918 6759, (WORK) 012 809 5900
Timeline
Fraud Engagement Centre Team Leader
Capitec Bank
10.2023 - Current
CLIENT SERVICE SPECIALIST
CAPITEC BANK
09.2020 - 09.2023
CUSTOMER SERVICE SPECILAIST
WEFIX
09.2018 - 09.2020
CUSTOMER SERVICE SPECIALIST
MULTI CHOICE
10.2016 - 03.2018
Call Centre Operator
Fidelity Security Services Contact
01.2016 - 06.2016
STORE CARETAKER
AMERICAN SWISS
05.2015 - 09.2015
SALES CONSULTANT
MAT AND MAY
12.2013 - 02.2015
Packer
KFC
11.2012 - 12.2012
EFFECTIVE COMMUNICATION, FINANCIAL, PUBLIC RELATIONS, SALES Management, computer PRACTICE, AND BUSINESS MANAGEMENT -
JOHANNESBURG SECONDARY SCHOOL
SALES, ACCOUNTING, COMPUTER PRACTICE, ENTREPRENEURSHIP AND BUSINESS, BUSINESS MANAGEMENT - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
ENTREPRENEURSHIP, ENTREPRENEURSHIP EFFECTIVE COMMUNICATION, FINANCIAL, PUBLIC RELATIONS, SALES MANAGEMENT,COMPUTER PRACTICE, AND BUSINESS MANAGEMENT - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
BUSINESS MANAGEMENT (N6, RELATIONS - undefined
SOUTH WEST GAUTENG COLLEGE - ROODEPOORT
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