Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pedré Havenga

IT Operations Manager: CEC
Cape Town

Summary

Dynamic IT Operations Manager with a proven track record at Capitec Bank, excelling in performance monitoring and operations management. Expert in developing actionable strategies to enhance service delivery, while fostering exceptional customer service. Adept at system architecture and problem-solving, driving efficiency in technology-driven environments.

Overview

23
23
years of professional experience

Work History

IT Operations Manager: Client Engagement Centre

Capitec Bank
11.2022 - Current

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Adherence and Implementation of Monitoring Standards
Administer and monitor systems and services performance including that of underlying infrastructure.
Prepare reports and ensure optimal performance and maintain records of service level agreements.

Forecast system and infrastructure requirements based on usage trends

Architect: Front-End

Capitec Bank
08.2014 - 11.2022

Solution design and business process mapping for Credit Card project in Banking System.
Built a scalable and secure architecture for Virtual Banking Platform to support Branch Support Centre Direct Lending.
Design and assist with coding of Capitec's self service coin deposit machine.

Senior Software Developer

MiX Telematics
11.2008 - 08.2014

Redesign and migrate reporting to SSRS Reports into Fleet Manager website with custom assemblies to handle functions. Assist with design and coding of REST Communication API for MX Tracking Units.

Software Developer

Louis Group International
05.2002 - 11.2008

Build the complete billing application for 20 000 Fleet vehicles. Wrote SMS Communication Services to remotely configure Tracking Units.
Gather requirements, design and built E􀀁Signage display system for CTICC and Arabella Hotel.

Education

National Diploma - Information Technology

Cape Peninsula University of Technology
Cape Town
04.2001 -

Skills

    Operations management

    Problem-solving

    Customer service

    Performance monitoring

Timeline

IT Operations Manager: Client Engagement Centre

Capitec Bank
11.2022 - Current

Architect: Front-End

Capitec Bank
08.2014 - 11.2022

Senior Software Developer

MiX Telematics
11.2008 - 08.2014

Software Developer

Louis Group International
05.2002 - 11.2008

National Diploma - Information Technology

Cape Peninsula University of Technology
04.2001 -
Pedré HavengaIT Operations Manager: CEC