Dynamic IT Operations Manager with a proven track record at Capitec Bank, excelling in performance monitoring and operations management. Expert in developing actionable strategies to enhance service delivery, while fostering exceptional customer service. Adept at system architecture and problem-solving, driving efficiency in technology-driven environments.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Adherence and Implementation of Monitoring Standards
Administer and monitor systems and services performance including that of underlying infrastructure.
Prepare reports and ensure optimal performance and maintain records of service level agreements.
Forecast system and infrastructure requirements based on usage trends
Solution design and business process mapping for Credit Card project in Banking System.
Built a scalable and secure architecture for Virtual Banking Platform to support Branch Support Centre Direct Lending.
Design and assist with coding of Capitec's self service coin deposit machine.
Redesign and migrate reporting to SSRS Reports into Fleet Manager website with custom assemblies to handle functions. Assist with design and coding of REST Communication API for MX Tracking Units.
Build the complete billing application for 20 000 Fleet vehicles. Wrote SMS Communication Services to remotely configure Tracking Units.
Gather requirements, design and built ESignage display system for CTICC and Arabella Hotel.
Operations management
Problem-solving
Customer service
Performance monitoring