AYANDA MTHEMBU
Durban
Summary
Dynamic professional with extensive experience at Boyika Pty LTD, excelling in customer service and cash handling. Proven ability to enhance operational efficiency through effective communication and technical troubleshooting. Recognized for maintaining high-quality standards and fostering customer loyalty, ensuring satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Cashier/Print Production Assistant
Boyika Pty LTD/ Igo print Kloof
Pinetown
11.2024 - Current
- Processed customer transactions accurately using point-of-sale system.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Participated in training new staff on operational procedures and systems usage
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Operated printing equipment to produce high-quality printed materials.
- Prepared print jobs by gathering and organizing materials for production.
- Monitored inventory levels and restocked supplies as needed.
- Troubleshot minor equipment issues to minimize downtime during operations.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Monitored levels of toner and ink in order to avoid delays due to lack of supplies.
- Performed quality control checks on printed materials to ensure customer satisfaction.
- Processed incoming mailings from clients that required various types of finishing work.
- Maintained inventory of paper, ink, and other supplies necessary for operation of the print shop.
- Edited documents in Adobe Acrobat and other software programs to prepare them for printing.
- Collected payments from customers at time of delivery or pick-up.
- Assisted customers in selecting appropriate printing services for their needs.
- Copied documents and handled binding for finishing work.
- Loaded machines with blank paper, toner, or film.
General Production Worker
Merispark Pty LTD
Durban
07.2024 - 09.2024
- Followed safety protocols to maintain a secure work environment.
- Inspected finished goods for quality assurance and consistency.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Followed safety protocols while handling equipment and materials during operations.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Performed basic maintenance on tools to ensure optimal performance during use.
- Operated power tools such as saws, drills, grinders, and hammers.
- Dug trenches and holes as instructed, using hand tools or machinery, following safety standards.
- Cleaned or prepared construction sites to eliminate hazards.
Internship in shipping and logistics
Freeport shipping
01.2023 - 11.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Ncv 4 - Civil Engineering / Building And Masonry
Elangeni College
01.2020 - 03.2022
Nilgiri Secondary School
Skills
- Customer service
- Equipment maintenance
- Point-of-sale operation
- Cash handling
- Quality control
- Effective communication
- Technical troubleshooting
- Customer service excellence
References
Igo print Kloof
Silindile Ngema - Manager
071551148
Timeline
Cashier/Print Production Assistant
Boyika Pty LTD/ Igo print Kloof
11.2024 - Current
General Production Worker
Merispark Pty LTD
07.2024 - 09.2024
Internship in shipping and logistics
Freeport shipping
01.2023 - 11.2023
Ncv 4 - Civil Engineering / Building And Masonry
Elangeni College
01.2020 - 03.2022
Nilgiri Secondary School