Ayanda Magubane

Answer calls in a high-call-volume inbound Contact Centre.

 Provide assistance to customers to ensure they find their desired service.

 Provide quotes and arrange collections as required by customers.

 Track shipments on the system and/or with drivers on route and provide feedback to customers.

 Update tracking of shipments on the system to ensure visibility to anyone who may track the shipment.

 Investigate and solve customer queries, telephonically, on email and on social media.

 Monitoring and follow up on urgent priority deliveries.

 Help manage current customer accounts.

 Provide exceptional customer service to customers.

 Learn about the company’s services and remaining up to date with any changes.

 Meeting with management to discuss possible improvements to the company’s customer service.

 Provide supervisory function in the absence of a manager.